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Librarylady1
Contributor
Message 1 of 3
‎08-07-2023 08:14 AM

Virus Scan fails every time and won't let me uninstall WebAdvisor

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Mysteriously starting on July 8, 2023, I can't download any files.  I get the "Virus Scan failed" message every time.  Prior to that date, it was fine. Following the threads in this forum, I tried to delete Web Advisor from my programs but it would not let me do it. Instead I get the message "Do you want to let this app to make changes to your device.  Microsoft Windows CLSID: FCC74B77-EC3E-4DD8-A80B-008A702075A9".  When I click Yes, nothing happens. FYI, I can uninstall other programs

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krishna55
Moderator
Moderator
Message 2 of 3
‎08-07-2023 08:54 AM

Re: Virus Scan fails every time and won't let me uninstall WebAdvisor

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Hi @Librarylady1,

Greetings from McAfee.

Please contact our customer support using the link below for resolving this issue.

McAfee Chat Support

Regards,
Krishnamanikandan KS

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krishna55
Moderator
Moderator
Message 2 of 3
‎08-07-2023 08:54 AM

Re: Virus Scan fails every time and won't let me uninstall WebAdvisor

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Hi @Librarylady1,

Greetings from McAfee.

Please contact our customer support using the link below for resolving this issue.

McAfee Chat Support

Regards,
Krishnamanikandan KS

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Librarylady1
Contributor
Message 3 of 3
‎09-09-2023 11:20 AM

Re: Virus Scan fails every time and won't let me uninstall WebAdvisor

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Simple as renaming WebAdvisor to OldWebAdvisor per McAfee Chat solutions.

 

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