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Shivani261994
Contributor II
Message 1 of 8

Virus Scan failed while downloading any file through internet

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Hi,

I am facing issues while downloading any file through internet, its giving Virus scan failed error. Please help me to uninstall and reinstall the antivirus software or provide any other alternative to resolve the issue.

Thanks.

2 Solutions

Accepted Solutions
Magesh
McAfee Retired
McAfee Retired
Message 3 of 8

Re: Virus Scan failed while downloading any file through internet

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Hi @Shivani261994 

We are aware of this issue. Please try to delete the web Advisor folder from C: / Program Files/ program files x86/ Program Data. After deleting the files restart your PC and check the status. If issue persists Kindly let us know to proceed further.

 

Regards

Magesh J

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Shivani261994
Contributor II
Message 4 of 8

Re: Virus Scan failed while downloading any file through internet

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Thanks a lot. It worked.

View solution in original post

7 Replies
Shivani261994
Contributor II
Message 2 of 8

Re: Virus Scan failed while downloading any file through internet

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Product name: McAfee LiveSafe
Version 16.0
Release name 16.0 R27

McAfee security center Build 18.7.132
Magesh
McAfee Retired
McAfee Retired
Message 3 of 8

Re: Virus Scan failed while downloading any file through internet

Jump to solution

Hi @Shivani261994 

We are aware of this issue. Please try to delete the web Advisor folder from C: / Program Files/ program files x86/ Program Data. After deleting the files restart your PC and check the status. If issue persists Kindly let us know to proceed further.

 

Regards

Magesh J

Shivani261994
Contributor II
Message 4 of 8

Re: Virus Scan failed while downloading any file through internet

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Thanks a lot. It worked.

Hollysutton12
Contributor II
Message 5 of 8

Re: Virus Scan failed while downloading any file through internet

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What do we do when we can't delete the folder? It says it is open in another program but I have nothing else open on my computer

kattygirloak
Contributor
Message 6 of 8

Re: Virus Scan failed while downloading any file through internet

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I am also having this issue. 😞 I tried downloading the web advisor and it won't download either. Any assistance would be most helpful.

Hollysutton12
Contributor II
Message 7 of 8

Re: Virus Scan failed while downloading any file through internet

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I’m sorry to say but I never resolved the issue 😞

McAfee don’t advertise a number you can call for customer support (we’ll it didn’t at the time, things might have changed since) and the online chat isn’t supported on mobiles and times out on the laptop so I never actually heard back from anyone except for the comments on here. 

I couldn’t get McAfee off my computer, so it pretty much rendered my entire laptop useless as I could no longer use it for work.

I ended up having to get a new laptop!

And to make matters worse.. they had my bank details so they renewed my subscription (I don’t remember authorising that but it’s not like I’m be able to contact them to complain). So I’ve had to pay for a service that I’m not using and essentially made my laptop unusable. 

You could try uninstalling it and hopefully you have more luck than me and it actually gets off your computer. But I would never reinstall it and I would never EVER in a million years ever use McAfee software again.

 

Peacekeeper
Message 8 of 8

Re: Virus Scan failed while downloading any file through internet

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Call McAfee support

Follow refund option and after you fill in the details a phone number will show up.

That for others who wonder.

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