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rwirwin
Level 7
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Message 1 of 3

Update Error: Reinstall VirusScan Plus - Problem Persists

Starting a few days ago I am getting an error when trying to Update that says I need to re-install VirsuScan Plus.  I tried the Virtual Technician and it said I needed a new DAT file, which I then allowed it to fix.  Virtual Tech then says everything is fixed so I go to check for updates again.  Again I get the same error when it tries to update.  I tried re-installing from my disk but am I getting same error upon first update.  Any ideas?  I have version 13.15 according to Security Center.

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Former Member
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Message 2 of 3

Re: Update Error: Reinstall VirusScan Plus - Problem Persists

Use MCPR.exe to uninstall McAfee. Find steps below.

  1. Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 
  2. Click Save and save the file to a folder on your computer.
  3. Navigate to the folder where the file was saved.
  4. Make sure all McAfee windows are closed.
  5. Double-click MCPR.exe to run the removal tool.

    NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
     
  6. Restart your computer after receiving the message CleanUp Successful.
    Your McAfee product will not be fully removed until the system is restarted.

Run Windows Installer CleanUp utility to ensure that there are no traces of McAfee software.

Reinstall McAfee and Run updates, this should help.

Let us know the outcome

ligand
Level 7
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Message 3 of 3

Re: Update Error: Reinstall VirusScan Plus - Problem Persists

Hi,

after I reinstalled Windows and McAfee after catching a virus, the computer now gets slower and slower during an internet-session. Do you have an idea to solve this problem?

Thanks!!

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