Unresolved threat requiring me to "get in touch with support team"

[RMM]

Unresolved threat identified at location C:\Windows\System32\drivers\netfilter2.sys requires me to get in touch with support team. Is this message the way to do that?

p.s. massively unimpressed that:

1. I need a separate log in for support, apart from the one used for my Premium subscription,

2. having to then ask if I've stumbled on the right process and forum to "get in touch",

3. the turgid, complex and confusing path to asking the question.

Support should be accessible, rather than requiring 15 minutes of searching and typing: why can't McAfee provide a direct link to the area concerned, or even just to the forum?

[Venkat_YM]

Hi @RMM 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and check how it goes.

• Run sfc /scannow in the command prompt.
• Run malware cleaner

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

[RMM]

sfc opens and immediately closes, even as administrator

[RMM]

From the command prompt, attempt to run sfc /scannow returns "You must be an administrator running a console session in order to use the sfc utility."

I'll be out of touch for possibly a week...

[Venkat_YM]

Hi @RMM 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

[RMM]

I cannot nominate a "convenient date & time with(in) a 48 hours' time slot" for several months yet.

Hopefully, you'll devote the intervening months to removing the functionality problem that requires this level of intervention to resolve.