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Anna_g_e
Level 7
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Unresolved threat require support contact

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Hi,

Made a full scan where two out of three threats were solved. Third one requires contacting support. Not sure what's needed. 'NONE' in 'detailed info' of threat, only with file location:

C:\Users\annag\AppData\Local\Apps\2.0\OEPTC1OG.L78\Q87V0QXV.PZM\scre..tion_b15b0581876c57b7_0016.0007_a80f24c25909e732

 

Would really appriciate for further guidance.

Anna

 

1 Solution

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Nagesh_G
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Re: Unresolved threat require support contact

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hi @Anna_g_e ,

 

Greetings from Mcafee,

 

those files might be some temp files in the computer . so kindly go to the particular file location and delete the file manually and run the scan gain it wont show up in the threat list . 

regards

Nagesh g

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Nagesh_G
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Re: Unresolved threat require support contact

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hi @Anna_g_e ,

 

Greetings from Mcafee,

 

those files might be some temp files in the computer . so kindly go to the particular file location and delete the file manually and run the scan gain it wont show up in the threat list . 

regards

Nagesh g

Anna_g_e
Level 7
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Re: Unresolved threat require support contact

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Hi,

 

Thanks for rift reply, worked out fine!

 

Anna

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