Can you please send me a private message with your contact information? I'd like to get an agent to examine why the tool didn't resolve your issue.
After online web chat support was unable to help me fix my PC, i was promised a callback from Tier2 support within 24hrs. Guess what ... the call never happened.
Perhaps you can chase them for me. I've PMed contact / SR details.
Yeah. I spent two days trying everything to sort out the problem. I even contacted McAfee chat who failed to tell me what was going on.
I found out about it on CNN and also the help links.
These didn't work. The Dat file failed to operate, the svchost file deleted straight away and shut down the pc again, and McAfee av wont run cannot be deleted or uninstalled cause they installed it as a system file.
Its 12 days now and still a dead PC.
When I used an external drive to transfer files Mcafee attacked it as an attempted virus source and shut down the USB port.
it sounds as if you used an older DAT recovery tool. Please try the new one? It should replace the svchost file. If it does not work for you (because it can't find a backup on your computer), we can express ship you a bootable CD.
Your intervention helped insofar that I got a call last night from someone at a callcenter in Bulgaria (!!!) who told me I could solve my problems by visiting the McAfee site and follow the instructions given there. I made clear that fortunately, thanks to the US website and help from you and for instance Peacemaker I had managed to solve the problem and get things working again and that she should tell her managers for the Netherlands - on whose behalf I suppose she was calling - that faster assistance (then two weeks after the cause) would have been helpfull, all the more so as she did nothing more then point me to the site. She offfered me 3 months of free subscription. When I told her that in the US McAfee was offering 2 years, her reaction made clear that she was obviously aware and that she was just stonewalling. Management here has not decided how they would solve the problem with regard to customers subscribing through providers. I would be able to find out at a later date by visiting the website. I told her that I was not prepared to look for information on the website but expected to be informed by email.
I'm just telling you this so that you may inform the powers that be how McAfee is looking to give service outside of the US. After 2 weeks of troubles McAfee in the Netherlands have obviously not yet given the idea of compensation a thought. Customers in the US should count their blessings.
Regarding internet access- I was able to connect using "Firefox in safe mode" and "ie with no add-ons". I uninstalled the AV, ran the cleaning tool, downloaded and reinstalled McAfee. So far so good. Tell people to look in the start menu for these browsers. they might get lucky like I did and connect. Good luck, everybody! Dave forgot to tell you I did a system restore to d-day (april 21st) and then used a safe-mode browser.Message was edited by: DLMyRBD on 5/6/10 10:55:08 AM CDT
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