Sorry about that Tuppy! I got a little buried and forgot to get back to you I guess! I'm going to check on your service request and see if I can't get that moving for you.
Somer, my service request number is 492004145, at least I think that is my latest where they claimed they were going to call me within 24 hours. Thank you for your help. I know you must be exhausted!
I have the same problem, but the truth is that when I called McAfee and asks them to help first they wanted me to pay even though I told them that in seconds after the update my notebook died and I am able to delete any program except the McAfee witch is untouchable. So I had to ask for the supervisor, who gave me a 48h tech.support.
But when I talked to the support the person did not tell me that is a problem to many other user, and after more than 1 hour try he told me that someone will call me in 2 days. I tried to fix it myself and I was able to remove McAfee from the notebook, with the program from the company's website. 5 hours later I found the news on cnet, and I cannot do anything because the McAfee in not on the notebook anymore. I tried many different way to reinstall but I can't.
Is there any way to fix this problem. The notebook is dead, even in admin mode tells me that cannot install.
Found this re the update issue- this from the Mcafee US web site. If you incur a cost to fix it read the comment re reimbursement and note if you have this issue and your PC was impaired contact Mcafee for a 2year extension of your subscription.
No mention of Somers copy suggestion for svchost.
Message was edited by: Peacekeeper on 24/04/10 2:31:02 PM
If you are currently running Windows XP we recommend checking to ensure you have the latest security update.
If you are one of a small percentage of McAfee’s consumer customers who has an inoperable or severely impaired PC as a result of the faulty file released earlier this week, we want to sincerely apologize for the inconvenience. Our immediate priority is to get you back up and running.
Here are the steps you can take.
Step 1 – Locate a local toll free support number for your country. A qualified technician is standing by to diagnose your computer’s current status and determine the fastest way to get you up and running again.
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Because we value our loyal customers, if your PC was rendered inoperable or severely impaired as a result of the faulty file released you are eligible for a two year extension of your existing McAfee subscription free of charge. Instructions will be made available during your call with the technician.
We’re committed to getting this issue resolved for all our customers worldwide as quickly as possible.
Followed all the McAfee advice and none of it works for me!
(Mcafee wouldnt start, SFC was throwing errors, and svchost was not in the dllcache)
Also almost no devices were working, ethernet adapter looked like it wasnt installed, and the USB keyboard didnt work, I had to go borrow a ps2 keyboard after logging in to windows picked up the USB hid device and installed it.
Thank you to lexical for ****************** I can't believe McAfee or MS didn't just host this file.
I booted to safe mode, got rid of mcafee, and copied the svchost in command line, restarted and now it all works! running sfc just to check mcafee didnt hurt anything else.Message was edited by: Somer Pyron
Actually Somer commented re this could break Ms license. Will ask her when she wakes...I was going to remove that link as one can never trust links to exes on any forum but I decided to trust that poster.
Now that's what I call help, posting those files. McAfee even the helpful Somers don't get beyond making us use workarounds and workarounds around workarounds. At least I have the infamous svchost.exe available. THANKS!!!
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