I am running Total Protection 2010 on a system with Windows 7. It had been performing fine for a week or so and then it suddenly started turning itself automatically. When I try to turn it back on, it only stays on for about two seconds before turning itself off again. I uninstalled it and reinstalled it, but I'm having the same problem. How do I get it to stay on? I ran MVT and my session ID is 24524166. Thanks.
Hi,
I checked your session ID , however let me know the following
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Do you see any update running in the right bottom corner, like an animated icon red color with an arrow spinning in it ?
When you open mcafee, on the top right corner it will say navigation, when you click on it to the right you can see about
when you click on about, under virus scan version, it will show the DAT version. Let me know that ?
Also, if you find any of the following programs in Programs and Features (START->ControlPanel->Programs and Features),
uninstall and restart the computer.
Adware SE Personal |
Anti Trojan Elite |
Avira AntiVir Personal - Free Antivirus |
Avira AntiVir Premium |
AOL Active Virus Shield |
Avast! Professional Edition |
Avast! Home Edition |
AVG Anti-Virus |
AVG Anti-Virus Free |
Kaspersky AVZ (Russian) |
BitDefender |
BitDefender Free Edition |
BluePoint Security |
BullGuard |
Clam AntiVirus |
CA Anti-Virus |
ClamWin |
Comodo AntiVirus |
Command Antivirus |
CyberDefender Internet Security |
Drive Sentry (antivirus & antispyware) |
Dr. Web |
Dr. Web CureIt |
Exterminate It! |
E-Set NOD32 |
eScan |
Fortinet FortiClient End Point Security |
F-Prot Antivirus |
F-Secure |
GFI Mail Security |
G DATA Software |
Kaspersky Anti-Virus |
Malwarebytes' Anti-Malware |
MAXsecure AntiVirus |
Moon Secure Antivirus |
NOD32 |
Norman ASA |
Norman Virus Control (NVC) |
Norton AntiVirus/Norton 360 |
Outpost Security Suite |
Panda Antivirus |
Panda Titanium Antivirus |
Panda Cloud Antivirus |
PC Tools AntiVirus |
PC Tools AntiVirus Free Edition |
PC-cillin |
Proland - Protector Plus |
Quick Heal Total Security |
Rising Antivirus |
Sandbox (computer security) |
Sophos Anti-Virus |
Spybot Search & Destroy |
Symantec |
Trend Micro |
TrustPort PC Security |
Trojan Remover |
Untangle Gateway Platform Virus Blocker |
Vba32Antivirus |
VIPRE Antivirus + Antispyware (Sunbelt Software) |
ViRobot Expert |
VirusBuster |
Windows Live OneCare |
Webroot Spy Sweeper |
ZoneAlarm Antivirus |
Getback to us with the above information, we are waiting to fix your issue.
Thanks for your help. To answer your questions:
My computer's date and time are correct.
I've got a cable connection.
I don't see any update running in the corner.
DAT version is 5907.0000.
I'm not running any of the programs in that list.
Thanks again.
Message was edited by: erugifog on 3/2/10 4:07:29 PM CST
on 3/2/10 4:07:46 PM CSTNew to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
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