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westonpk
Level 7
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Message 21 of 41

Re: Too Many Files Crashes Full Scan

Hi, Tony.

I have received no emails, no postings to this thread, no phone calls on my land line or cell, nothing. 

When someone does contact me, can he be current with my problem so we don't go back to square one?

What is different about selecting a full system scan (which "crashes and burns") and right-clicking my C: drive and selecting Scan (which works)?

Second question.  When I copied my .zip, .rar, etc. files to their own folders on my D: drive, scanning those folders ran fairly quickly.  If the files are getting unpacked when I scan those folders, what is taking so long during a full scan? 

Re: Too Many Files Crashes Full Scan

Unsure that is up to the techs to delve into. Reasking why no contact at our meeting tomorrow.

Dinz
Level 16
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Message 23 of 41

Re: Too Many Files Crashes Full Scan

Hi Westonpk,

Sorry for the inconvenience , we have sent you an email again for a follow up.  Please check and reply back so that we could follow up with you .

Regards,

karthiks
Level 12
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Message 24 of 41

Re: Too Many Files Crashes Full Scan

Paul,

I tried to call you in both the phone numbers but I was unable to reach, please reply back to my previous mail with you convenient  so that I can reach you back. Thanks,

westonpk
Level 7
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Message 25 of 41

Re: Too Many Files Crashes Full Scan

Hi, Karthik.

After running Tools specified, a full scan still failed.  The last time I checked, VirusScan had gotten up to 20% complete and over 120,000 files checked.  Also, the file counter "froze" at one point, but the number eventually changed.

FWIW, the error message display and the progress screen with the UNDEFINED Percent Complete disappeared after an unknown amount of time, instead of waiting for me to close them.

Selecting View Reports from the Total Protection screen shows the full scan you started and cancelled during the remote session.

Message was edited by: karthiks on 6/29/12 10:50:57 AM CDT

Re: Too Many Files Crashes Full Scan

Good someone organised a session with you.

karthiks

When you sort it out please update me as well as to the cause and solution.

westonpk
Level 7
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Message 27 of 41

Re: Too Many Files Crashes Full Scan

I backed up my C: drive to an external hard drive, re-installed Windows 7 x64, plus a gazillion patches, and wiped my physically separate D: drive.  I re-installed McAfee Total Protection from my account and ran a successful full scan.  I reinstalled Visual Studion 2010, SQL Server 2008 R2 Express, a gazillion MORE patches, and my email client.  Another successful full scan.  Total scanned items count is in the 200k range, well above where McAfee was crashing and burning before.

By no means do I have all my programs and data files re-installed yet, but, long story short, it's looking good.  I will continue re-installation and full scans along the way. 

Stay tuned for further developments.

Re: Too Many Files Crashes Full Scan

I will. Did you ever take the offerred call?

westonpk
Level 7
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Message 29 of 41

Re: Too Many Files Crashes Full Scan

Yes, I did.

Karthik Shankar has been working closely with me for the past few weeks on this problem.  He has been very thorough and helpful.  The biggest problem was connecting, due to the time difference between Connecticut and India.

I apologize if I gave the impression McAfee was ignoring me.

Still re-installing stuff. . ..

Re: Too Many Files Crashes Full Scan

Ok thanks good luck...

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