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Re: System Changes and “An Error Has Occurred” Starting Custom Scan

BTW by "I run it' I meant I run a manual scan and use other tools, see the last link in my signature below.

dmurphy
Level 9
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Message 52 of 67

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

Ex_Brit

Many Thanks.

As you will have gathered I not only don't investigate how to mend something if its not broken I also just go on using the broken thing till I can't.  So I won't read it all (the content of the link that is) but it looks like just the kind of thing I would desperately need and won't be able to find when I'm panicking because my PC is not working. So I have printed it and put it in my special file with:

Dont Panic

and

Carry a Towel

On the front.

Curtacy of Hitchikers Guide.

Also sceduled scans discontinued.

Message was edited by: dmurphy on 07/07/14 05:24:16 CDT

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

LOL, good luck 

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

@Moldyjacket,

Are you still seeing this issue? If so, can you please run a McAfee update and then try running a custom scan

dmurphy
Level 9
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Message 55 of 67

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

I'm not Moldyjacket but as I have this issue I thought I would let you know.

On The McAfee Updates box it said Update Current. Which was no surprise as it is set to update itself automatically.

Anyway I selected check for updates and I got a message saying "You are set to update automatically so there was no need for you to do anything" but after about 20 seconds this dissapeared and another message said something like your McAfee needs updating please select close so this can be done. This was a surprise as it contradicted itself.

I selected close and it appeared to be updating and took I would say less than 2 minute's to return to normal.

I then tried doing a custom scan via the McAfee front page menue and it still gives the same "an error has occured" message on my XP computer

The scan I requested was just the 300 files on my desktop.

If I right click on my desktop in windows explorer and select McAfee scan it works fine with no errors.

Maybe the change you made has not got to me yet as I get my updates via BT.com

Message was edited by: dmurphy on 09/07/14 06:27:25 CDT
selvan
McAfee Retired
McAfee Retired
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Message 56 of 67

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

Hi Manoj,

I am investigating this issue and was able to get users complaining about this in the past few days. If required I can offer you logs collected from one such machine having this issue.

Regards

dmurphy
Level 9
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Message 57 of 67

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

Problem solved!

I just got an automatic update for McAfee and for me the problem has been corrected ie I no longer get the message "An Error Has Occurred". So congratulations to whoever sorted it and thanks.

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

Now that there has been some progress, time for a little on topic humor (you have to give me credit in resisting this earlier): Sorry there are minors reading these threads and his language is not acceptable to this Forum's terms of service. Moderator Peacekeeper

For those who haven’t seen it previously, yes…that really is John McAfee.

Message was edited by: Peacekeeper on 25/07/14 6:58:17 PM

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

Didn’t cross my mind (much as when Peter jumped on me) since YouTube doesn’t restrict it and there is McAfee Parental Controls. Is it a violation for anyone to search YouTube “How To Uninstall McAfee Antivirus” by John McAfee?

Re: System Changes and “An Error Has Occurred” Starting Custom Scan

John McAfee has had no connection with McAfee for years and his irrational rants are not publishable for the most part, at least not here.

Apart from that particular one being totally incorrect and misleading people.

Message was edited by: Ex_Brit on 25/07/14 5:38:34 EDT AM
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