Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

Slow scan and Unresolved threat

Good day.

I have 2 problems with Mcafee.

1. The full computer scan is very slow, sometimes taking a full day, sometimes more.
So very slow, I never had something like this even in the Win95 days.
I am running Win10 i9 32GB RAM, So it shouldn't be like that.

2. I have a message saying :

Contact us to resolve a threat we found.

We found a stubborn Virus or Trojan. Don't worry - our support team can help you resolve them.

I have contacted them 1-2 months ago when I noticed this, the person didnt help, at all. 

Was told we are aware and ignore it.... how can you ignore a message like that?!?!

I've tried contacting them again, but the chat option is horrible, so slow to get a response, you are supposed to wait, and if between waiting they arrive and respond, they dont actually wait for you, they cut the chat.

I have the feeling they chat with multiple people at once.... 

So far I'm disappointed with mcaffe as a program and as a service.

Anyone here can help?

1 Reply
Message 2 of 2

Re: Slow scan and Unresolved threat

Hi @sap 

Greetings from McAfee!!

Sorry for the inconvenience caused. We have sent PM respond to proceed further


Ganesh Raju R


How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community