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mun112233
Former Member
Message 11 of 26

Re: Should i delete my quarantined files?

Ok i will have a look at it tomorrow as i wont be able to do it today. My mcafee software is on automatic updates so hopefully it should update and i can see the files again. Once i can see them i will post a picture of the files affected. Thankyou for your help so far.

mun112233
Former Member
Message 12 of 26

Re: Should i delete my quarantined files?

I did read this somewhere on the mcafee website but i was worried if i turn off system restore as my laptop is being a bit weird if in the time i scan and something goes wrong ill be in trouble with it.  Or am i just over thinking. Thankyou for your help.

exbrit
MVP
MVP
Message 13 of 26

Re: Should i delete my quarantined files?

mun112233 wrote:

I did read this somewhere on the mcafee website but i was worried if i turn off system restore as my laptop is being a bit weird if in the time i scan and something goes wrong ill be in trouble with it.  Or am i just over thinking. Thankyou for your help.

That advice stems from the fact that some infections can hide in the System Protection folders and by temporarily disabling it, those are all deleted.   We tend to advise that step when infections recur and it isn't obvious why.

mun112233
Former Member
Message 14 of 26

Re: Should i delete my quarantined files?

So for getting back to you late. So basically after mcafee updates i was able to see the affected files but as soon as i closed it it would grey out again. I was having other issues with my laptop and so i decided to do a system restore. Since then ive redownloaded mcafee and performed a scan, everything seems to be ok.

I just wanted to know will that have cleared the problem or could be it be hiding in the system somewhere?

Also im not sure if mcafee is updating itself although i only downloaded it about 13 hours ago it hasn't had any updates in that time and usually theres always updates. How would i check if it is updating?

Thank you so much for your help.

exbrit
MVP
MVP
Message 15 of 26

Re: Should i delete my quarantined files?

Give the software up to 36 hours befoire worrying aboiut updating.    It looks like you've taken care of things.   If it is lurking in any other restore point temporarily disabling System Restore will get rid of it.  Up to you really.

mun112233
Former Member
Message 16 of 26

Re: Should i delete my quarantined files?

Okay im just running some windows updates i will do this next as i might as well make sure its gone. Do i just disable it and then enable it or do i run a scan during that time as well.

Thankyou

exbrit
MVP
MVP
Message 17 of 26

Re: Should i delete my quarantined files?

Yes, that will delete all restore points.  Make sure you apply and OK it  and again when you re-enable it.

mun112233
Former Member
Message 18 of 26

Re: Should i delete my quarantined files?

Ok done.

Everything seems to be working fine now.

Thankyou so so much for your help means a lot.

exbrit
MVP
MVP
Message 19 of 26

Re: Should i delete my quarantined files?

Glad you are OK now, good luck 😉

Peacekeeper
Message 20 of 26

Re: Should i delete my quarantined files?

Still getting the greyed out quarantined file issue? What version have you 12.8 or 13.6?

Message was edited by: Peacekeeper on 24/06/14 5:52:59 AM
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