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mun112233
Former Member
Message 1 of 26

Should i delete my quarantined files?

Hi everyone. Im posting because i had a scheduled scan which found a PUP. The PUP is called CryptDomalQ. It says it has affected 5 files. I dont know what it is, i wanted to delete it but then saw that one of the affected files is Registry Key and two other files are SYSTEM files. The system files say SYSTEM/CurrentControlSet/Control/SafeBoot/AlternateShell. So i was worried if i delete these files i may not be able to boot up or have some serious problems.  I have quarantined it for now but im a worrier and i would prefer to delete it so that i know it wont cause any problems in the future.

Sorry if this isnt the correct place to post im new to this and wasnt sure what to do.

Thank you

25 Replies
Peacekeeper
Message 2 of 26

Re: Should i delete my quarantined files?

Asking one who knows more re this

Peacekeeper
Message 3 of 26

Re: Should i delete my quarantined files?

What system files are infected

coppertoprich
Former Member
Message 4 of 26

Re: Should i delete my quarantined files?

I got the same two files in my scan today!  I don't know what to do with them and don't know what they are.

Peacekeeper
Message 5 of 26

Re: Should i delete my quarantined files?

Was this the same detection and same registry entry?

If so post the file names here.

Mun112233 please post the file names in your detection?

coppertoprich
Former Member
Message 6 of 26

Re: Should i delete my quarantined files?

The two files shown up on my McAfee scan were:-

CryptDomalQ!BA4BDF44D07C

and

PUP-FJP

Message was edited by: coppertoprich on 20/06/14 04:26:03 CDT
Peacekeeper
Message 7 of 26

Re: Should i delete my quarantined files?

Thanks but I was asking  what were the file infected by the malware that were listed in the quarantined list

mun112233
Former Member
Message 8 of 26

Re: Should i delete my quarantined files?

Hi Thankyou for the fast reply.

Last night i turned my laptop off and then on after which the quarantined file is greyed out so i cant click on it to see the files infected and i cant delete it either. The registry file just simply said Registry Key. One of the system file names i mentioned in my original post, the second one i believe was the same but with a few more words to it.

I think theres something wrong with laptop it seems a bit unstable and i had a BSOD 2 days ago. So i think i may need to refresh it and hope that this matter resolves. Although this has nothing to do with McAfee i was wondering if i did refresh in windows 8 will there be a problem if system files are infected or should it still manage to reverse this.

Thank you so much for your help.

catdaddy
MVP
MVP
Message 9 of 26

Re: Should i delete my quarantined files?

You can view the Threat Detection from Mcafee for (PUP-FJP) in the removal instructions given, it states to (Disable) your System Restore and run a "FullScan" Since McAfee detected both , it should delete and remove the mentioned Pups. The McAfee info can be found HERE  Of course you will need to turn System restore back on,after completion of Removal.

You can click on the (Removal Instructions) and  it will explain how to turn off System Restore/Turn back on.

Virus Total indicates at least (30) Anti-Virus Engines have detected this as well, of course with their own individual Detection Names. It can be found HERE

All the very best,

Regards,

Message was edited by: catdaddy on 6/20/14 7:39:15 AM EDT
Cliff
McAfee Volunteer
Peacekeeper
Message 10 of 26

Re: Should i delete my quarantined files?

I assume you have mcafee security centre 13.6? The greyed out quarantine list is a bug that is about to be fixed. The system files relate to safe mode Iunderstand.

Message was edited by: Peacekeeper on 20/06/14 9:54:36 PM
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