cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mason_pj
Level 8
Report Inappropriate Content
Message 1 of 7

Security Center will not scan

Jump to solution

Hi when I try and start any scan Quick, Full or Custom it appears to start but then hangs. I have run Virtual Technician, I have done a complete uninstall using the removal tool and two fresh installs but still the same problem.

Tech support say they think it's a Windows permissions problem - whatever that is.

Has anyone else had this problem and what did you do to fix it?

1 Solution

Accepted Solutions
mason_pj
Level 8
Report Inappropriate Content
Message 6 of 7

Re: Security Center will not scan

Jump to solution

Hi thanks for your help. I followed the instructions but that didn't fix the problem. In the end I used the McAfwe Removal Tool (again) and then manually removed the leftover registry items that related to McAfee. After a restart I then installed Security Center fresh and after an update all has been well.

View solution in original post

6 Replies
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 7

Re: Security Center will not scan

Jump to solution

Moved from SecurityCenter to VirusScan > Discussions

Cliff
McAfee Volunteer
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 7

Re: Security Center will not scan

Jump to solution

This issue has occurred in the past. Please try this ; VirusScan stops scanning at 98% or 99% complete

Kindly let us know it resolves your issue.

Thanks

CD

Cliff
McAfee Volunteer
mason_pj
Level 8
Report Inappropriate Content
Message 4 of 7

Re: Security Center will not scan

Jump to solution

Thanks I'm away for the weekend I will try that when I'm back - although my scan doesn't start it just says 'pending%'

Thanks Phil

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 7

Re: Security Center will not scan

Jump to solution

You are quite welcome   Please let us no how it goes.

Also try running these programs and see if they detect anything untoward. Malwarebytes (Free) and Malwarebytes AdwCleaner

You can obtain them Here:

All the Best

CD

Cliff
McAfee Volunteer
mason_pj
Level 8
Report Inappropriate Content
Message 6 of 7

Re: Security Center will not scan

Jump to solution

Hi thanks for your help. I followed the instructions but that didn't fix the problem. In the end I used the McAfwe Removal Tool (again) and then manually removed the leftover registry items that related to McAfee. After a restart I then installed Security Center fresh and after an update all has been well.

View solution in original post

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 7

Re: Security Center will not scan

Jump to solution

Glad to hear that all is OK now

Quite often doing a Uninstall/Reinstall does indeed resolve such issues.

I am marking this discussion as 'Correctly Answered' and locking it.

As future customers/Users can be aware of how to resolve this issue.

All the Best.

Cliff
McAfee Volunteer
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community