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gordo45
Former Member
Message 1 of 3
‎04-07-2013 08:55 PM

Scan won't work

My Virus Scan (15.6) opens but then does nothing. It started doing this after the last Update on 4/03/2013. It has always been extremely slow. Can anyone help?

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2 Replies
karthiks
Former Member
Message 2 of 3
‎04-07-2013 09:04 PM

Re: Scan won't work

gordo45,

Please update me the below details and try the steps suggested below

What is your operating system ? Win XP/ Vista / 7 / 8

Type of Internet connection -  DSL / Cable / Wireless

Try the below steps:

Install and run the McAfee virtual technician  HERE

Check the issue

Update the McAfee manually and check the issue

Post back with screen shots of the errors

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Peacekeeper
MVP
MVP
Message 3 of 3
‎04-08-2013 01:59 AM

Re: Scan won't work

Also re slow if you mean scanning check that you do not have use minimum resources selected.

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