Normally I do a full scan on my PC every week. The problem is its not working now. It freezes at 1% (Rootkit Started).
It stays like that for 20 minutes! How come its not scanning? Its all updated and the VT says its working fine.
It seems to freeze on "Rootkit Started".
When I right click and scan "My Computer" everything is cool. But when I try to do a basic stand up scan then it freezes.
Sorry but most of us are just users like yourself.
It does tend to linger at times but your interface is the old version - are you totally up to date?
If you obtain the software through a 3rd party then the old interface may be all they have at the moment.
Can you please tell me what version of SecurityCenter you have by clicking About at the bottom right?
I have the latest McAfee. It just updated yesterday and everything.
I have version 16.0 R7
My Security Center is 16.7
Sorry I forgot I have LiveSafe and its GUI updated before the others.
Yes, you are OK.
This "getting stuck when scanning for rootkits" is an old re-occurring problem which is best dealt with by Technical Support.
I recommend phoning them via THIS link. But first you might want to run the Virtual Technician to see if it finds and can fix the problem
https://mvt.mcafee.com/ (after stopping the scan).
I have VT installed. I checked for errors and it said there were none.
Well then, unless a technician happens to spot this first I would call Technical Support, it's free of charge.
Is there anyway I can talk to one online? I'm not much of a phone guy.
If you are still facing the issue with scan getting stuck at 1%, follow the steps in this KB article and let me know if it gets fixed. If not, I will help you proceed further.
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