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JakeMan1
Level 7
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Message 1 of 4

Remove virus (Trojan)

I ran a full scan & under “Detected Files” scan report said Trojan 1. I chatted online with a tect & he took control of my PC & ran something. Then he told me to do a full scan again to fix problem. I did & still show same results. The scan report DOES NOT indicate what file, where, etc. How do I remove it?

I would think if McAfee could detect it, then is should be able to tell where it’s at, so I can remove it.

Would really appreciate any help  … Thanks!

3 Replies
ConorD62
Level 12
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Message 2 of 4

Re: Remove virus (Trojan)

Hi JakeMan1,


Before you do anything,


Can you go to Navigation > History and Logs > Threats detected.


Scroll down the list.


OR,


You can go to Navigation > (Scroll down) > Quarantined and Trusted Items > Quarantined Items.


Thanks,


Good Luck!

JakeMan1
Level 7
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Message 3 of 4

Re: Remove virus (Trojan)

Thanks 4 the info. Didn't know where 2 look.

Have a great day.

ConorD62
Level 12
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Message 4 of 4

Re: Remove virus (Trojan)

Hi,


Good to know all is well.


Thanks, and good luck.


(Do you mind marking this as answered, so nobody else needs to answer the question. )

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