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SafeBoot
Reliable Contributor
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Message 11 of 24

Re: Real Time Protection is locking Access Database

I have a strong suspicion this other thread is russdirks customer - please correct me if I'm wrong Russ. :)

Re: Real Time Protection is locking Access Database

I contacted a mcafee labs tech and he said you need to contact support and open a job case. I would assume that you will get nowhere with the initail call and will have to request an escalation but I could be wrong.

russdirks
Level 7
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Message 13 of 24

Re: Real Time Protection is locking Access Database

Ex_Brit : thanks for the info.

SafeBoot :  No, that is a ChurchHelpMate user ... actually a competitor of mine.      My program is called Offering Helper.  Kind of strange huh.

 ... I would assume that you will get nowhere with the initail call and will have to request an escalation but I could be wrong.

Peacekeeper : LOL, that's exactly what I was thinking, but I'll take your advice and try to get it escalated.  I will use the phrase "open a job case" over and over again.  Any other key words that might be helpful? 

Re: Real Time Protection is locking Access Database

I also reasked this of the tech as anytime you mention malware detection to them they try to sell you removal services and that is not what you want. Try asking them and if any problems escalate and post back here please

Re: Real Time Protection is locking Access Database

From My tech

There is no detection alert being show. It could be a case of access protection or even a silent firewall/hips block.

This is more of a technical support troubleshooting issue than a false detection.

So pass that onto support

russdirks
Level 7
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Message 16 of 24

Re: Real Time Protection is locking Access Database

Well, I phoned in today and made it up to Tier2 Escalations, so I guess made some progress.  Am waiting to hear back from them now.

Re: Real Time Protection is locking Access Database

Good luck

russdirks
Level 7
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Message 18 of 24

Re: Real Time Protection is locking Access Database

Well, they ran some remote tests on my machine, got me to reproduce the error, uploaded some logs, and it seems they have acknowledged the problem and have told me they will fix it in the next release (12.9), which they said will be out in a month or two.

In the meantime, I would like to add detection code to my program so I can warn my users that they need to change settings.  What's the best way to detect McAfee, especially version number?  Is there a definitive .EXE I can check the version of, or a registry key I can query?  If you would rather send this info to my privately, send me a PM.

Thanks,

Russel Dirks

Re: Real Time Protection is locking Access Database

That is something that a high level tech needs to tell you I will ping one for you.

Re: Real Time Protection is locking Access Database

Hi Russel,

We opened a case with our Engineering team. Bug 922715. They are currently analyzing the data we collected. Once we hear back from them, we will update you through the support ticket you have open.

Regards,

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