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KH1
Level 8
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Message 31 of 99

Re: Quick Scan Cancelled Itself

Thanks Sanjay

afrank57
Level 7
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Message 32 of 99

Re: Quick Scan Cancelled Itself

Since WSS 16.0.19 cannot be released at this time, McAfee should give us the version we were using before we got this "new version" with the malfunctioning Quick Scan. It would suffice until WSS 16.0.19 is released.

Is there any reason why McAfee cannot let us use the version we had earlier, the version that had a functioning Quick Scan?

kmb62
Level 7
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Message 33 of 99

Re: Quick Scan Cancelled Itself

Well it is April 8, 2019 and the problem still continues thank you very much! Aggravating!! 

sanjay
Reliable Contributor
Reliable Contributor
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Message 34 of 99

Re: Quick Scan Cancelled Itself

Hi All,

Article with workaround published for this issue TS102933. Updates would be posted as soon as they become available.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Rudedawg1
Level 7
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Message 35 of 99

Re: Quick Scan Cancelled Itself

Thanks; yeah running a full scan has worked correctly so far but just takes more time. I haven't tried a custom scan but maybe the issue will be resolved soon.

KH1
Level 8
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Message 36 of 99

Re: Quick Scan Cancelled Itself

Hi Sanjay

Thanks for the update of yesterday and providing the link to the article for the temporary workaround for this issue.....this information was however suggested in previous threads to this forum....less the link to the article you supplied....by various people following this topic who are experiencing the same issue with the Quick Scan function cancelling the scan before it completes with no user interaction

Noting that the first thread posted to this form by doctorwhofan47 is dated 01/25/2019....would suggest that McAfee has been aware of this problem with WSS 16.0.18 for more than 2 months at this point....with little or vague information being provided with regard to the release date for WSS 16.0.19 to correct the issue

I understand that you are not personally responsible for this Sanjay....and do appreciate the fact that you are following this topic and providing what limited information is being made available to you with regard to the release of WSS 16.0.19

But this does not inspire a great deal of confidence in users of McAfee products and may very well influence their choices or decisions to be made when contemplating renewal of McAfee subscriptions in favor of opting for a different vendor for security

Thanks again for following this topic and providing information as it becomes available

Best Regards

 

selvan
McAfee Retired
McAfee Retired
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Message 37 of 99

Re: Quick Scan Cancelled Itself


@KH1 wrote:

Hi Sanjay

Thanks for the update of yesterday and providing the link to the article for the temporary workaround for this issue.....this information was however suggested in previous threads to this forum....less the link to the article you supplied....by various people following this topic who are experiencing the same issue with the Quick Scan function cancelling the scan before it completes with no user interaction

Noting that the first thread posted to this form by doctorwhofan47 is dated 01/25/2019....would suggest that McAfee has been aware of this problem with WSS 16.0.18 for more than 2 months at this point....with little or vague information being provided with regard to the release date for WSS 16.0.19 to correct the issue

I understand that you are not personally responsible for this Sanjay....and do appreciate the fact that you are following this topic and providing what limited information is being made available to you with regard to the release of WSS 16.0.19

But this does not inspire a great deal of confidence in users of McAfee products and may very well influence their choices or decisions to be made when contemplating renewal of McAfee subscriptions in favor of opting for a different vendor for security

Thanks again for following this topic and providing information as it becomes available

Best Regards

 


Hi @KH1 

We are taking your feedback on this issue directly to the powers at McAfee. We are positive that the problem will be resolved sooner than planned.

KH1
Level 8
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Message 38 of 99

Re: Quick Scan Cancelled Itself

Hi Selvan

Thanks for your response and for bringing this issue to the attention of the 'powers at McAfee' who I would assume to include the engineers tasked with providing the update to WSS 16.0.9 to address this issue

My comments were in no way meant to disparage Sanjay or yourself because I know that neither you nor Sanjay are personally responsible for this and as previously stated....I appreciate the fact that both of you are following this topic and providing whatever information is being made available to you with regard to the release of WSS 16.0.9

The comments were more reflective of the fact that from a consumer stand point when it comes to computer security....people want to feel confident that the product they have subscribed to functions properly.....and when it doesn't for whatever the reason....they want to know that the vendor is doing everything possible to address and correct the problem as soon as possible

Lacking this.....will inevitably lead subscribers to question whether or not a renewal of the subscription is warranted.....and possibly lead them to seek a change in the vendor they choose to have computer security provided through

Thanks again for your response Selvan and for providing information updates to this topic

Best Regards

 

GaneshR
Moderator
Moderator
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Message 39 of 99

Re: Quick Scan Cancelled Itself

Hi @kmb62 

The issue would be addressed in 16.0.19 version of Windows Antivirus suite. Shall update the thread as the release date is made available.

Regards

Ganesh Raju R

jefro
Level 7
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Message 40 of 99

Re: Quick Scan Cancelled Itself

FULL SCAN   also  Cancels  Itself.

When might FIX be available ?

 

Thanks...

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