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BJ2
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Problem with my McAfee app

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Not certain why but as of this morning my McAfee app installed on my All-in-one will not scan for viruses, check for updates, etc. I attempted following instructions using the virtual assistant to Run McAfee Diagnose & Repair... does not work for me.

The McAfee app on my laptop is working fine.

I would appreciate suggestions for fixing the problem.

1 Solution

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Re: Problem with my McAfee app

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Hi @BJ2 ,

Sorry for the inconvenience caused. 

We request you to kindly let us know if you are using windows OS. If yes then, please check if your windows is up-to-date. 

Also kindly perform uninstallation and re-installation of McAfee on your device.

If issue still persist, feel free to reach our consumer support on 866 622 3911 or connect using the below link.

McAfee Consumer Support

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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2 Replies

Re: Problem with my McAfee app

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Hi @BJ2 ,

Sorry for the inconvenience caused. 

We request you to kindly let us know if you are using windows OS. If yes then, please check if your windows is up-to-date. 

Also kindly perform uninstallation and re-installation of McAfee on your device.

If issue still persist, feel free to reach our consumer support on 866 622 3911 or connect using the below link.

McAfee Consumer Support

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

BJ2
Level 7
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Message 3 of 3

Re: Problem with my McAfee app

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Thank you very much Smita, this solved the problem!

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