Iam running SecurityCenter 9 on WinXP Dell Dimension5150
For the last number of weeks I have been experiencing a problem with the VirusScan daily update module
When trying for Updates - either automatically or manually - I was getting the following error message
MCAfee VirusScan API Daily Update Module has encountered a problem and needs to closeInitially this resulted in getting an amber warning via Security Center console that the detection signature file was between 8 and 29 days old
Actions TakenStep 1 I tried fixing via both Fix option in Security Ceter and via McAfee Virtual Technican but to no effect
Step 2 I then un-installed Secuity Centre Suite (using the Remove Programs and MCPR.exe combination as advise via FAQ section of McAfee website) and tried to re-install
During the re-installation process I get the same message that
MCAfee VirusScan API Daily Update Module has encountered a problem and needs to closeHowever the McAfee Product Installation still reported the status of the VirsuScan as 'success'
i then rebooted and entered the Security Center console and got the following 2 messages
- The detection signature file is greater than 30 days old
- Some components are missing please re-install McAfee VirusScan
Step 3
Trying to fix via McAfee Virtual Technican does not work - resulting in the following
- Problem Missing Files (4)
- Problem Service(s) not running (1)
Step 4
Based on advice in other similar posts in the Community Forum I installed Malware Bytes and performed the quick scan
This found and removed 2 spyware programs
I then re-booted
B]Step 5
After rebooting I entered the Security Center console and still got the following 2 messages
- The detection signature file is greater than 30 days old
- Some
components are missing please re-install McAfee VirusScan
and repeated steps 2 and 3 with the same result - same 2 error messages !
Any suggestions really welcomed !