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cnwhogger
Former Member
Message 1 of 2
‎04-18-2009 08:32 PM

Please Help Can't Scan

i was having problems with my computer starting up. so when i got it to start up i decided to run a scan and saw that i wasn't fully protected, when i clicked fix the problems it says cannot fix problems because of an error. so then i decided to scan the computer for a virus and when i try and scan i get a error message saying "scanning has encountered a problem which cannot be recovered" and aslo says scan can not start. please help i am worried
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1 Reply
BalaSGS
Former Member
Message 2 of 2
‎04-20-2009 01:46 PM

RE: Please Help Can't Scan

Hi
Please clarify,

How old is the computer? Did you have any issue with pop-ups or alert in the computer?
Can we have the Version of McAfee software installed in the computer (Open Security center->Click on the about button on the bottom Right hand panel of Security center ->Check the Build number for the)?
What is version of Internet Explorer (IE) you use?
Steps:
Try to perform the windows update including Optional update (open the Internet Explore Click Tools->windows update)
Perform the MVT in the computer and post the session ID through the link below
http://mvt.mcafee.com/mvt/default.asp
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