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picturekeeper
Former Member
Message 1 of 2
‎04-05-2013 04:08 PM

Picture Keeper application being remove by McAfee

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Hello,

We are the developers of the Picture Keeper software for Windows and Mac O/S.  Our users were recently notified by their McAfee software that our 'LaunchPictureKeeper.exe' application contains a virus and subsequently file is automatically removed.  This is a new notification and is recent (within the past two months). Can we submit our application to your development team for review to add to the safe or excluded list?

Thank you,

Matt Stanchie

and

Jim Gass

Picture Keeper

877-382-0949

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exbrit
MVP
Message 2 of 2
‎04-05-2013 04:56 PM

Re: Picture Keeper application being remove by McAfee

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Moved to VirusScan for better attention.

You would have to submit the file for clearance to McAfee Labs.

The procedure is outlined here:  https://community.mcafee.com/thread/2016

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exbrit
MVP
Message 2 of 2
‎04-05-2013 04:56 PM

Re: Picture Keeper application being remove by McAfee

Jump to solution

Moved to VirusScan for better attention.

You would have to submit the file for clearance to McAfee Labs.

The procedure is outlined here:  https://community.mcafee.com/thread/2016

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