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broders2162
Former Member
Message 1 of 3
‎01-02-2017 02:21 PM

Not installing the anti virus or spy ware soft ware

Hi I have installed Mcafee Security suite on my windows computer but is is saying the virus protection is not installed, when I go to install it it fails. I have run the virtual technician who cannot find or fix the problem. The firewall and other ares have installed successfully.

How can I fix this and get the virus protection working?

Thanks

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2 Replies
ahawke
Former Member
Message 2 of 3
‎01-02-2017 04:36 PM

Re: Not installing the anti virus or spy ware soft ware

Any indication of other products in the suite preventing install from completing successfully?

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exbrit
MVP
Message 3 of 3
‎01-02-2017 05:50 PM

Re: Not installing the anti virus or spy ware soft ware

Do you or did you have another antivirus installed, or even a previous McAfee one?  If so have you removed it using the appropriate removal tool?

Also it helps to know what operating system you are using.

This may help:  TS101331

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