cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jazzloft
Level 7
Report Inappropriate Content
Message 1 of 9

Not Protected Message - Repeating

About every 24-48 hours, I get a message pop up that says Not Protected. I have to bring up Security Center and verify my subscription. Why is this happening? Thanks.
8 Replies
BalaSGS
Level 7
Report Inappropriate Content
Message 2 of 9

RE: Not Protected Message - Repeating

Hi,

Sorry for the inconvenience, are you still facing the issue with McAfee if yes

Make sure system data and time is correct ?
When did you renew the subscription?
Did you purchased the new product or just renewed the existing product?

Steps:

Find out which email address you registered your product with by clicking on the following URL:
http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp
Make sure the product are registered under the same email address
jazzloft
Level 7
Report Inappropriate Content
Message 3 of 9

RE: Not Protected Message - Repeating

All the emails are the same. My time is sychronized. I'm almost a year into my subscription. My subscription ends 12/11/09.
vinod_r2
Level 11
Report Inappropriate Content
Message 4 of 9

RE: Not Protected Message - Repeating



hmm.. well in that case could you run the McAfee Virtual technician and post a session id for me or Bala to take a look at ?
jazzloft
Level 7
Report Inappropriate Content
Message 5 of 9

RE: Not Protected Message - Repeating

Okay, I did it. It said no problems found.
vinod_r2
Level 11
Report Inappropriate Content
Message 6 of 9

RE: Not Protected Message - Repeating



what we are looking for is the session id.. that will get us a more detailed view of the mcafee installation and its state on the machine
jazzloft
Level 7
Report Inappropriate Content
Message 7 of 9

RE: Not Protected Message - Repeating

Session ID: 20199625
vinod_r2
Level 11
Report Inappropriate Content
Message 8 of 9

RE: Not Protected Message - Repeating



Thanks.. I would need to get to office to access that on the server... so i guess for now we got to wait till a tech at work happens to see this...

happy
Farmcats
Level 7
Report Inappropriate Content
Message 9 of 9

I Get The Same Thing. . . .

My subscription expires about the same time, and I'm getting the same thing for the last several months. Here's what I wrote Customer Support:

"- Service Request #: 372419183
- Created Date: 09/14/2009 09:32:06
- Description: Why do I have to "Verify my Subscription" every time there is a virus file update. This has been going on for months now and is really getting annoying. I didnt find this question in the F.A.Q. either, so maybe its just happening to me. Everytime VirusScan downloads a virus update a window pops up that says I am not protected. When I click "OK" it brings up the Security Center saying I need to fix a problem. When I click "Fix" it says a matter requires my attention. I HAVE TO click on the "Verify Subscription" link to get the "green check mark" back. I have to do this every time my VirusScan updates. Why is this?

Thanks, Pat"

Also, Virtual Technician says it "Cannot scan my computer" or something like that.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community