Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 4

Need Help- McAfee scan instantly turns off

Every time I try to run in "Protected Mode" and have it be on a continuous scan, it instantly shuts off.  My computer is acting up and I can't get it to stay protected.  Need help getting the software to work again.


3 Replies
Former Member
Message 2 of 4

Re: Need Help- McAfee scan instantly turns off

i guess you shold contact support at http://service.mcafee.com/default.aspx

Former Member
Message 3 of 4

Re: Need Help- McAfee scan instantly turns off

Make sure the it isn't busy trying to do an update. I have had this happen a few times, I have learned that it was in the process of updating and for whatever reason it disabled it. Make sure the DATS and version are up to date and give it time to complete.

If it appears to be updated and no other activity, then try running a full OnDemandScan if possible and also download MalwareBytes the free version and run a full scan using that. Clean all cache files as well (Internet temp, temp and Cookies).


Contact support if you continue to have problems

Message was edited by: sol on 3/15/12 6:17:38 AM CDT
Message 4 of 4

Re: Need Help- McAfee scan instantly turns off

Moved to VirusScan from Community Help.

Can I ask why you specifically mention Protected Mode?  The software uses IE and depends on it operating in default mode.   If you want browser protection SiteAdvisor is there as is VirusScan scanning any downloads.  Plus you can add extra protection such as WoT for instance.

What operating system and service pack is this please?


Protected mode is turned on by default in Internet, intranet, and Restricted sites zones but turning it one elsewhere may cause problems.


also see http://msdn.microsoft.com/en-us/library/bb250462%28v=vs.85%29.aspx

So do you mean IE Protected Mode or some other entity?

Message was edited by: Ex_Brit on 15/03/12 8:13:40 EDT AM
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community