×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
aladeen
Former Member
Message 1 of 4

My real time scanning doesn't work at all

My real time scanning won't stay on. I've tried to repair it with Mcafee virtual technician, Combofix and Malewarebytes and nothing worked. I've also tried to reinstall McAfee suite and it didn't work.

Can anyone help?

P.S. I have tried customer chat as well, but when I have to confirm e-mail address I can't put @ sign into the address.

3 Replies
Peacekeeper
Message 2 of 4

Re: My real time scanning doesn't work at all

So did you have a trojan?

No other AV installed concurrently or previously?

Follow this as a fitrst choice

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100903

The @ issue symbol does ring a bell.

Is this a non english keyboard thought @ was a standard symbol.

You could try Chat (offerred same page) with a country that has a language you can type in.vis this I remembered thought it rang a bell. Try it and call/chat with Tech support.

Thank you for advice, but I solved the problem. I just changed keyboard layout from slovenian to american layout and then @ letter appeared when I pressed combination (SHIFT and number 2):o . I guess there shold be advice on the McAfee support page that european customers should change their keyboard layout before they enter email address and also key combination should be posted. :rolleyes:
to-anh
Former Member
Message 3 of 4

Re: My real time scanning doesn't work at all

Thnaks for reporting the problem with real time scanning. I have exact same problem. The two fixes offered by Mcafee and the moderator (run MVT, run OAS-DISABLED-FX.CMD) don't work. I have a win 7 laptop. I have already wasted 2 hours on this. Any suggestion is welcome. Thanks!

To-Anh

Peacekeeper
Message 4 of 4

Re: My real time scanning doesn't work at all

Did you scan when some of these scanners?

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

RTS off can be a virus cause. The next thing is a full reinstall but better to call support and ask them.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community