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RoyFulbright
Contributor
Message 1 of 6
‎08-26-2020 02:54 PM

My program removed from exclusion list after I recompile it

I added a program I have written to the exclusion list, but every time I recompile it I get a message from McAfee that is has been removed and I need to add it again.  As a software developer, this is driving me insane!  Do you know how many times a program is recompiled and tested during development?

How can I keep McAfee from making me constantly re-add my program to the exclusion list?

P.S.  Before I added my program to the exclusion list, McAfee was deleting it with no warning, so I must keep it on the exclusion list.  This situation is intolerable. 

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5 Replies
siddharth_r
McAfee Retired
McAfee Retired
Message 2 of 6
‎08-26-2020 07:59 PM

Re: My program removed from exclusion list after I recompile it

Hi @RoyFulbright 

Sorry for the inconvenience caused. Please follow the article to submit software for whitelisting. 

 

 

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RoyFulbright
Contributor
Message 3 of 6
‎08-27-2020 07:48 AM

Re: My program removed from exclusion list after I recompile it

Unfortunately, the article you refer to describes the steps I have already taken.

The real problem is McAfee removes my program from the exclusion list each time I change and recompile it. (see attached screenshot of McAfee message)

As a software developer this is unacceptable, since the program will be changed and recompiled many times during development.

Please provide a means to tell McAfee to leave this program (or an entire directory) alone.

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siddharth_r
McAfee Retired
McAfee Retired
Message 4 of 6
‎08-30-2020 11:38 PM

Re: My program removed from exclusion list after I recompile it

Hi @RoyFulbright 

We request you to follow the KB article once again and send e-mail to datasubmission@mcafee.com with all the relevant info, so that the concern team will work on this and resolve. Please help us with submission ID in case request already raised to concern team.

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RoyFulbright
Contributor
Message 5 of 6
‎09-03-2020 09:01 AM

Re: My program removed from exclusion list after I recompile it

I just received an email asking me to select an answer to my problem as a solution, but unfortunately no solution has been provided in any of the responses.

I followed the instructions in the latest reply but that did not result in a resolution to my problem.  What I did receive was an email from McAfee with a request to contact them via a number that makes no sense (see the number in their response below).  It is not a valid phone number:

     "For the current issue, we request you to contact our global Technical Support Team @ 1800 3000 2656."

I replied to McAfee asking about the number they sent and McAfee replied asking me to send them my screenshot and the program in question, which I did (BTW, McAfee never explained the weird number they sent me).

Since then, I have heard nothing more from McAfee.

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RoyFulbright
Contributor
Message 6 of 6
‎09-10-2020 08:41 AM

Re: My program removed from exclusion list after I recompile it

Please provide a way to keep McAfee from removing my program from the exclusion list and then deleting it when I modify and recompile it.  I am a software developer and recompiling/testing happens many times, and I am spending more time fighting with McAfee than I am getting my work done.

Please provide a fix for this ASAP.

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