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mcafeesmh
Contributor
Message 1 of 2
‎11-16-2012 11:22 AM

Message in McAfee that real-time scanning is turned off and it will not turn on. Need help.

Action center in Windows 8 says McAfee antivirus and spyware turned off.  Going directly to the McAfee icon and opening shows an exclamation point and a note that real-time scanning is turned off.   If I hit the button that says "turn on" then the items all go green like it has just made the changes.  A few seconds later it returns the same message of "real time scanning is turned off".  Something in McAfee is not running right.  I have done the MVT and it says it corrected three problems, however the message and errors still exist unchanged.  From Windows 8 action center I have also tried the button that says "turn on now" and it does nothing.   The action center also has a view spyware button.  It shows windows defender turned off and that McAfee is snoozed.   Nothing within action center will turn it on.   

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exbrit
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Message 2 of 2
‎11-16-2012 11:39 AM

Re: Message in McAfee that real-time scanning is turned off and it will not turn on. Need help.

Moved from Community Interface to VirusScan for better attention.

Windows Defender in Windows 8 should be off when another antivirus is installed.

Is your System Clock accurate both time and timezone-wise and have you tried updating McAfee?

If that doesn't help try running McAfee Virtual technician http://mvt.mcafee.com/ to see if it fixes things.

If not contact Technical Support via the link under Useful Links at the top of this page, it's free.

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