Mcafee security real time scanner/internet issues

[mike1993]

Hi im new to these forums and hope you can help me with an issue I am having.

On my windows laptop which is equipped with mcafee security its real time scanner keeps turning off even though I turn it back on. I have read elsewhere that I should download mcafee technican or something similar to this, although I cannot do this as I cannot connect to the internet (when I run a diagnosis it says mcafee security firewall is blocking it, although turning off the firewall does not solve this). I am not having any issues on my computer which is a wired connection. Furthermore, when I do briefly turn on my real time scanner it states that script check is off. Also, I have tried disabling the window security and this does not solve it.

Thanks in advance

[Peacekeeper · Accepted solution]

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

That said also check for malware using some of thee

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

maybe this will help

http://service.mcafee.com/faqdocument.aspx?id=TS101507

If all above no go call support the link is in the useful links tab above.

[mike1993]

okay thanks ill try this

[niall]

did this work? im having an identical problem, real time scanning turns on momentarily then switches off and trouble shooting my internet connection says i should turn off my firewall, i have turned off windows defender too

[mike1993]

Sorry, for not responding, but for furture reference removing mcafee did solve the problem. Although, I havent bothered to re-install it, so wouldnt no if the problem would occur again.

[b3178]

I had this same issue. Tried every step under the sun.

Counld connect to WiFi network but no internet connection.

When I tried to ping my router I was getting "General Failure" on all pings.

All standard networking troubleshooting steps were unsuccessful.

McAfee virus scan showed no threats.

McAfee real time scanning would not turn on.

With McAfee Firewall turned off, still not connection.

Once I uninstalled McAfee, everything works fine. I won't be reinstalling.