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brunking
Level 7
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Message 1 of 5

Mcafee scanner stopped working

Was going through normal websites, didn't download anything but popup on windows system tray said mcafee stopped working. Closed down Firefox and turned on windows firewall as it had been turned off at the same time.  Opened mcafee scanner and it froze in middle of scan.  Haven't been able to run a scan since.  Downloaded and ran the free stinger program through this forum in safe mode and didn't come up with anything.  Any suggestions? Doesn't appear to be running any slower. Haven't done anything on computer since the issue last night.  Additionally, ran the free check on the tech support section but minimal items were found and fixed.  Mcafee and windows are updated weekly and full computer scan completed weekly as well.

Any help is greatly appreciated thank you.

4 Replies
Dinz
Level 16
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Message 2 of 5

Re: Mcafee scanner stopped working

Hi there,

Please let us know the below details ;

What operating system ?

RAM size ?

Do you receive any errors while running the scan ?

Most important did you perform a system restore (reverting the PC back to an older date)

brunking
Level 7
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Message 3 of 5

Re: Mcafee scanner stopped working

Not at home so have to get back to you on ram. Operating system is windows 7.  Computer is mid range dell bought app 18 months ago.  No errors other than froze and stopped running.  Did forget to mention it can no longer locate system restore points.

brunking
Level 7
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Message 4 of 5

Re: Mcafee scanner stopped working

Have since run the Stinger and BugBear McAfee tools for detection and removal and both have shown no issues.  Also updated and installed the latest Windows Defender (last update provided today) and did full scan to find nothing wrong.  Still can not get McAfee Security Center to come up as its just a white box where the program would be on the screen.

brunking
Level 7
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Message 5 of 5

Re: Mcafee scanner stopped working

any suggestions Dinz?

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