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jannek
Former Member
Message 1 of 6
‎09-22-2010 05:12 PM

McAfee won't scan!

So here's the deal.  I keep getting a warning about an 'important PC issue' from my alerts thingy down in the taskbar, and when i click it, and allow McAfee to do whatever it says it needs to do, nothing happens.  I went the the McAfee Security Center, and the 'Real-time Scanning' option keeps turning off.  Each time I turn it back on, it somehow turns off.  I scanned my computer with SpyBot search&destroy, and it didn't find anything.  I reopened the Security Center, and tried to do a scan.  An error message popped up:  An unexpected error occurred.  Please click OK to go back to the home page, and then try running your scan again.  I tried to run my scan again, about 10 times, and each time the error message came up.  I restarted my computer, tried again, same deal.

Help?

Some computer details:

I am running 7, on an HP G62, and I use FireFox, and occasionally Opera for internet usage.

Message was edited by: jannek on 9/22/10 7:13:40 PM CDT
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5 Replies
Dinz
Former Member
Message 2 of 6
‎09-23-2010 08:52 AM

Re: McAfee won't scan!

Hello janek,

Could you please let us know the following information ;

Since when are you facing this issue ?
Did we perform any recent changes to the computer (like system restore ) ?
Was you McAfee programs upgraded to the newer version ?
Please run MVT from here : http://mvt.mcafee.com and post me with the session id

Please get back to us with the above details and we are here to help you with our best


Regards,
Dinesh K
McAfee Online Community Moderator

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jannek
Former Member
Message 3 of 6
‎09-23-2010 05:59 PM

Re: McAfee won't scan!

Thanks for the input, but the issue was just resolved :]

It turns out that mcafee hadn't updated for a while, and wanted to update before a scan

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Dinz
Former Member
Message 4 of 6
‎09-24-2010 05:06 AM

Re: McAfee won't scan!


Glad thart you are ok now, do report back if you have any issues


Regards,
Dinesh K
McAfee Online Community Moderator

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aamir_nayak
Former Member
Message 5 of 6
‎04-08-2013 08:22 PM

Re: McAfee won't scan!

i am facing the problem in scaning my pc

whenever i start scaning my pc it shows "unexpected error has occured"

i have tried the mvt also and it shows dat out of date what to do...

plz reply

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Peacekeeper
MVP
MVP
Message 6 of 6
‎04-09-2013 02:45 AM

Re: McAfee won't scan! 

Open IE – click tools – Click internet options
Under advanced – click Reset 
Close all windows and then try to run a scan
If the former doesn’t help, restart the computer and start tapping F8 key
From the advanced boot options menu select safe mode try updating and then 
Try to run a scan in safe mode and update me on the status

If no go uninstall Mcafee via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot after bothe uninstall methods and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

That should fix it if not best to call support and see if they can assist you


http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

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