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Former Member
Message 1 of 6

McAfee won't scan!

So here's the deal.  I keep getting a warning about an 'important PC issue' from my alerts thingy down in the taskbar, and when i click it, and allow McAfee to do whatever it says it needs to do, nothing happens.  I went the the McAfee Security Center, and the 'Real-time Scanning' option keeps turning off.  Each time I turn it back on, it somehow turns off.  I scanned my computer with SpyBot search&destroy, and it didn't find anything.  I reopened the Security Center, and tried to do a scan.  An error message popped up:  An unexpected error occurred.  Please click OK to go back to the home page, and then try running your scan again.  I tried to run my scan again, about 10 times, and each time the error message came up.  I restarted my computer, tried again, same deal.


Some computer details:

I am running 7, on an HP G62, and I use FireFox, and occasionally Opera for internet usage.

Message was edited by: jannek on 9/22/10 7:13:40 PM CDT
5 Replies
Former Member
Message 2 of 6

Re: McAfee won't scan!

Hello janek,

Could you please let us know the following information ;

Since when are you facing this issue ?
Did we perform any recent changes to the computer (like system restore ) ?
Was you McAfee programs upgraded to the newer version ?
Please run MVT from here :
http://mvt.mcafee.com and post me with the session id

Please get back to us with the above details and we are here to help you with our best

Dinesh K
McAfee Online Community Moderator

Former Member
Message 3 of 6

Re: McAfee won't scan!

Thanks for the input, but the issue was just resolved :]

It turns out that mcafee hadn't updated for a while, and wanted to update before a scan

Former Member
Message 4 of 6

Re: McAfee won't scan!

Glad thart you are ok now, do report back if you have any issues

Dinesh K
McAfee Online Community Moderator

Former Member
Message 5 of 6

Re: McAfee won't scan!

i am facing the problem in scaning my pc

whenever i start scaning my pc it shows "unexpected error has occured"

i have tried the mvt also and it shows dat out of date what to do...

plz reply

Message 6 of 6

Re: McAfee won't scan!

Open IE – click tools – Click internet options
Under advanced – click Reset
Close all windows and then try to run a scan

If the former doesn’t help, restart the computer and start tapping F8 key
From the advanced boot options menu select safe mode try updating and then
Try to run a scan in safe mode and update me on the status

If no go uninstall Mcafee via


reboot after bothe uninstall methods and run


and reinstall from your account

That should fix it if not best to call support and see if they can assist you


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