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KippTeague
Contributor
Message 1 of 3

McAfee pop-up in Chrome when downloading a jpg sometimes doesn't disappear

When I download a file from a web site, for example a JPG, sometimes, the "We're scanning..." pop-up at the top of the Chrome browser window doesn't vanish.  The pop-up is generally annoying, and sometimes in the way of navigation or other action buttons at the top of a page, which I need to click immediately, but have to wait to access while the pop-up displays.

How can I make these pop-ups cease?     Regardless, the bug preventing the pop-up from disappearing on occasion needs to be fixed.

2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3

Re: McAfee pop-up in Chrome when downloading a jpg sometimes doesn't disappear

Hi  @KippTeague 

Greetings from McAfee.

We are sorry for the inconvenience caused. McAfee is currently investigating the cause. In the mean time we recommend you to follow the below steps and update us the outcome.

  • Open McAfee
  • Click My protection (4-Sqare box)
  • click on firewall
  • open Traffic controller
  • Select Smart access (Recommended)
  • Click Apply
  • Reboot the PC

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Support

Regards,
Edward Franso 

KippTeague
Contributor
Message 3 of 3

Re: McAfee pop-up in Chrome when downloading a jpg sometimes doesn't disappear

Thank you and good morning.    Smart Access is already enabled under Traffic Controller.

Kipp

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