So we can gather from that it wasn't successfully removed in the first place. Once we can get the windows to appear correctly we should be able to at last uninstall/reinstall.
Blank windows are caused by a number of things, registry cleaners deleting essential keys, javascript malfunctioins or Java itself faulty, remedies for that are in the 'Blank' line in my signature below, or they can be caused by the introduction of non-standard fonts into the system, especially Helvetica...has that occurred? Or IE is not at default - you can do that easily by opening IE9 and go to Tools/Internet Options > Advanced tab. Click reset and Apply/PK any prompts/ Close and reopen IE9 and go to Tools/Manage Add-ons and re-enable a ny you need.
If the 5 steps in the FAQ in my signature don't work and you haven't introduced another font and resetting IE doesn't help then the only people that can help you are Technical Support.
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Message was edited by: Ex_Brit on 30/01/13 6:32:10 EST PMI fixed it. I had to restore my computer to its factory settings and it working now.
That's good. Make sure you update everything.
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