×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
humillg
Contributor
Message 1 of 3

McAfee is not catching Malware

Every time I click on a link on my google search query something redirects my computer to a related business page but not what I clicked on. It never fails on the first click of a google search.

I have a subscription to LiveSafe and when I run scans it says either nothing detected or what is detected is being removed. Although its not the worst thing but my user experience and productivity have gone down significantly.

2 Replies
cavehomme1
Reliable Contributor
Reliable Contributor
Message 2 of 3

Re: McAfee is not catching Malware

It may not necessarily be malware, could be a potentially unwanted program.

If I were in your situation I would personally download a free copy of Malwarebytes from the product website, nowhere else. I'd personally decline all trial periods etc. then run a scan and let it remove everything it finds. Reboot and try your browser again to see if solved. Malwarebytes specialises in these sorts of things. 

Disclaimer: I have no connection with McAfee, I am just a user. I share my personal opinions, they are not to be taken as advice.  I accept no liability if you follow my opinions. Please make your own decisions and accept the risks, or otherwise take out a professional support contract for looking after your PC.

karthikeyan_J
McAfee Retired
McAfee Retired
Message 3 of 3

Re: McAfee is not catching Malware

Hi @humillg 

We are truly sorry for the inconvenience caused.

The issue that you are facing is not a malware but due to Adware present in your browser. If you had mistakenly provided permissions to a website to send you notifications and redirects, you might face this issue. Please remove permissions if any on your browser settings.

You can also follow instructions in the below article to remove Adware.

McAfee Malware Cleaner: What is it?

Thanks,
Karthikeyan J

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community