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humillg
Level 7
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Message 1 of 3

McAfee is not catching Malware

Every time I click on a link on my google search query something redirects my computer to a related business page but not what I clicked on. It never fails on the first click of a google search.

I have a subscription to LiveSafe and when I run scans it says either nothing detected or what is detected is being removed. Although its not the worst thing but my user experience and productivity have gone down significantly.

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cavehomme1
Level 10
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Re: McAfee is not catching Malware

It may not necessarily be malware, could be a potentially unwanted program.

If I were in your situation I would personally download a free copy of Malwarebytes from the product website, nowhere else. I'd personally decline all trial periods etc. then run a scan and let it remove everything it finds. Reboot and try your browser again to see if solved. Malwarebytes specialises in these sorts of things. 

Disclaimer: I have no connection with McAfee, I am just a user. I share my personal opinions, they are not to be taken as advice.  I accept no liability if you follow my opinions. Please make your own decisions and accept the risks, or otherwise take out a professional support contract for looking after your PC.

Re: McAfee is not catching Malware

Hi @humillg 

We are truly sorry for the inconvenience caused.

The issue that you are facing is not a malware but due to Adware present in your browser. If you had mistakenly provided permissions to a website to send you notifications and redirects, you might face this issue. Please remove permissions if any on your browser settings.

You can also follow instructions in the below article to remove Adware.

McAfee Malware Cleaner: What is it?

Thanks,
Karthikeyan J

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