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GWE
Former Member
Message 11 of 17

Re: McAfee can't update my software

Can you please help me with this.  I click un "check for updates" and all it shows is that it is checking for updates but just hangs and keeps checking.  I have left for 2 hours and still says checking.  Have the new ver 15.  It updates fine on my 3 other computers. no liscense issue. In the system tray the mcafee icon also does not show the blue updating circle when it is checking for updates.  Nothing changed on the computer it just stops working.

Also is there a way to keep the backup from running on start up? 

Peacekeeper
Message 12 of 17

Re: McAfee can't update my software

Re the update issue one could manually update the dat and that might shock it into working ie using the dat****.exe file but really I feel a reinstall following an uninstallation would work. As you have online backup and I am unsure of the effect uninstalling the software would have with it I would suggest you contact Tech services and chat with a tech regarding this. Maybe get them to call you and arrange to do the uninstall (if necessary) themselves for you.

The link is in useful links tab above.

Message was edited by: Peacekeeper Mistyping fixed on 24/06/11 7:37:26 AM
GWE
Former Member
Message 13 of 17

Re: McAfee can't update my software

Thanks for your quick response.  I thought of the DAT idea but  an interesting thing happened before I did this.  I checked the about button and it showed that everything was updated even though I had the above updating problem.  Because I have another computer next to the problem one that is set up exactly the same way that does indeed update correctly.  I was able to easily compare the two about screens and they were exactly the same.  So maybe I do not have an issue other than McAfee simply not confirming things were updated and just hanging on the update screen?  I never did install the DAT I downloaded as it was already on the correct version.

Does this sound plausable?

As for the backup program I want to unstall it as it takes horsepower away from my already slow conmpouters.  All are win xp pro sp3 and I always keep everything (java,flash etc) updated.

I so do not want to do any uninstall/reinstall.

One other quick question.  I have seen on the McAfee VS home screen (screen that comes up when I click on the McAfee desktop icon) it saying the next scheeduled scan is on a date that has alreay passed?  It seems to resolve itself when I go into the scheduled scan settings and change the schedule to a different day of the week.

Peacekeeper
Message 14 of 17

Re: McAfee can't update my software

So you want online backup off your PC?

If online backup not present in the add remove program list itself  you can click McAfee Total Protection in add/remove programs as the uninstall list should show it listed for removal.Choose online backup  

Otherwise the only alternative is to uninstall everything, run the MCPR tool listed under Useful Links (above) and after a reboot, reinstall what you want using custom install.


Message was edited by: Peacekeeper on 24/06/11 7:50:30 AM
GWE
Former Member
Message 15 of 17

Re: McAfee can't update my software

The only choices that come up are to remove site advisor or to remove the entire McAfee suite.  Maybe this option to remove the backup part of the suite could also be added at some point?

Peacekeeper
Message 16 of 17

Re: McAfee can't update my software

I thought backup was shown in a list of removal options when you selected remove suite. It used to be. If you can wait till Monday arvo I can ask?

Message was edited by: Peacekeeper on 26/06/11 12:55:25 PM
GWE
Former Member
Message 17 of 17

Re: McAfee can't update my software

Thanks-at your convience.  I would have also thought it could somehow be removed.

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