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Raymak
Contributor
Message 1 of 2
3 weeks ago

McAfee asks me to ask for help deleting a file

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Hello,

McAfee tries to remove a tenacious virus or trojan. It says that I have to contact the support or the community to find help. I don't have access to my computer during the week so I can only contact the communit.

Here are some screenshots : Capture d'écran 2023-11-18 121017.png

 

 

 

 

 

Capture d'écran 2023-11-18 121340.png

 

 

 

 

 

 

 

 

 

 

 

 

 

I downloaded the file from a website where we can find drivers updates.

Could you help me resolving this issue ?

Thanks in advance.

 

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1 Solution

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krishna55
Moderator
Moderator
Message 2 of 2
3 weeks ago

Re: McAfee asks me to ask for help deleting a file

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Hi @Raymak,

Greetings from McAfee.

Kindly download the drivers from device's manufacturers website. We dont recommend downloading drivers from third party websites.

Respond to this message with your convenient date & time with a 48 hours time slot to contact you (convenient time), with your best callback phone number to reach you and help you further.

Alternatively you can also contact our support by clicking on the link below.

McAfee Chat Support

Regards,
Krishnamanikandan KS

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1 Reply
krishna55
Moderator
Moderator
Message 2 of 2
3 weeks ago

Re: McAfee asks me to ask for help deleting a file

Jump to solution

Hi @Raymak,

Greetings from McAfee.

Kindly download the drivers from device's manufacturers website. We dont recommend downloading drivers from third party websites.

Respond to this message with your convenient date & time with a 48 hours time slot to contact you (convenient time), with your best callback phone number to reach you and help you further.

Alternatively you can also contact our support by clicking on the link below.

McAfee Chat Support

Regards,
Krishnamanikandan KS

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