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nvis
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Message 1 of 5

McAfee Update slows down startup of internet connection - Advice needed please

I bought and installed Total Protection 2013 on my PC and laptop and suddenly every morning when I start them up I have to wait ~8minutes before it lets me use the Internet Explorer.

I tried uninstalling and reinstalling everything, then uninstalled, and custom installed everything except non-essentials(Online backup, filelock, parental controls) and still doesn't work.

I played with the firewall and automatic updates and did the above mentioned steps and still NOTHING.

Both me and my Dad are frustrated and think this is our last McAfee purchase. We were very happy these ~5 years of subscriptions and now think of looking elsewhere.

We had no issues with Total Protection 2012 or before until this new version.

4 Replies

Re: McAfee Update slows down startup of internet connection - Advice needed please

Rather than rehash an old thread where the conditions have probably changed drastically over the months/years I've moved you to your own thread.

If you upgraded to a newer version the problem may be that the old software needed to be totally removed first.

Try uninstalling via Control Panel, then run the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and reinstall from your online account.

Also make sure that your operating system is totally up to date and for McAfee purposes that Internet Explorer is up to date and at default settings but it doesn't have to be your default browser.  

Re: McAfee Update slows down startup of internet connection - Advice needed please

I meant to add, if the above doesn't help then contact Technical Support direct as it's free by phone or online chat and they can troubleshoot it much easier than I.  They are linked under Useful Links also.

nvis
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Message 4 of 5

Re: McAfee Update slows down startup of internet connection - Advice needed please

They weren't any help at all.

Time to switch to a competitor.....

Re: McAfee Update slows down startup of internet connection - Advice needed please

A complete uninstall/cleanup/reinstall didn't help?

That's too bad, good luck.

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