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Kane999
Contributor II
Message 1 of 5

McAfee Malware Cleaner - not working

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I use MMC regularly, however, this month i downloaded it and the result was - nothing.  I got back "software expired" .

I have spent a couple of sessions online with them and got nowhere. My query was even "upgraded" to a "more senior" person. Just go ..............hmmmm.

Then after telling me they would "look into it" I got an email later saying that if i did not respond within 48 hrs they would close the case!!!!!

I tried again , but do not hold out hope. I have a McAfee account and am paid up until June 2024. So I am entitled to MMC assistance (for what it is worth).

Have uninstalled McAfee, rebooted PC, downloaded new MMC - all a waste of my time. Perhaps I should move to a.n.other "protector"  - shame as I have been with McAfee for 10 years or so.

 

Anyhow, can YOU help?

1 Solution

Accepted Solutions
Venkat_YM
Moderator
Moderator
Message 2 of 5

Re: McAfee Malware Cleaner - not working

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Hi @Kane999 

Greetings from McAfee.

Deeply regret for the inconvenience caused.

We would like to inform you that McAfee aware of this issue and working towards the resolution. We will let you know once we receive an update on it.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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4 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 5

Re: McAfee Malware Cleaner - not working

Jump to solution

Hi @Kane999 

Greetings from McAfee.

Deeply regret for the inconvenience caused.

We would like to inform you that McAfee aware of this issue and working towards the resolution. We will let you know once we receive an update on it.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

Kane999
Contributor II
Message 3 of 5

Re: McAfee Malware Cleaner - not working

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Many thanks McAfee, all working again , well done!

Robo73
Contributor
Message 4 of 5

Re: McAfee Malware Cleaner - not working

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I am getting the software has expired notice also.

Kane999
Contributor II
Message 5 of 5

Re: McAfee Malware Cleaner - not working

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all working now thankfully, spoke direct to McAfee

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