I need some help quickly
I just got a message that my subscription is expired ~ Impossible since I purchased and personally installed via disk: McAfee Anti Virus Plus 2012 this year in january or february before the previous disk expired. It has been working until right now.
I don't remember cancelling any of the old programs when installing the next program. Could this be the problem? How do you cancell old programs
Right now I am blocked from seeing any of my information! (except renew now)
My last dat was 6749 this morning.
I ran MVT and it shows: Virus Scan McAfee AntiVirus Plus 15.0.302 problem product expired and Personal Firewall McAfee Anti Virus Plus 12.0.355 problem product expired.
Solved! Go to Solution.
Sorry I'm not always available so quickly... https://home.mcafee.com/secure/protected/login.aspx?rfhs=1
Message was edited by: Ex_Brit on 22/06/12 3:53:47 EDT PMI think you are right, remants of the old software are still there.
Go to Control Panel > Programs > Uninstall a Program (Add or Remove Programs if this is XP)
Uninstall everything 'McAfee'
Run the MCPR cleanup tool, listed under Useful Links at the top this page and reboot.
Reinstall and that should take care of it.
Message was edited by: Ex_Brit on 22/06/12 2:00:29 EDT PMwhere do I get the reinstall (from my disk?)
If you already registered it online then online. If not then your disk.
thank you, but where on line? sorry I never needed to do any of this before and am very confused
Message was edited by: hopeless1 on 6/22/12 1:27:07 PM GMT-05:00I need to have a link to where the on line install is please
Peter is there a link for the reinstallation? I see the removal tool list, but not anything about reinstalling afterwards.
I'm feeling so stupid right now. I remember entering a product key when I first installed the program I have that key
Message was edited by: hopeless1 on 6/22/12 2:01:21 PM GMT-05:00Sorry I'm not always available so quickly... https://home.mcafee.com/secure/protected/login.aspx?rfhs=1
Message was edited by: Ex_Brit on 22/06/12 3:53:47 EDT PMI had to use the tool 3 times before I got it right. I won't belabor my "scr..w ups". Thank you so much for all the help with this and for giving me the on line link for downloading ....you are a lovely man and deserve A++++ for all the good advice you give us all.
The removal tool didn't solve the problem of 2 expired subscriptions prior to this one that are still showing in my profile /account. They each have a renew button and no way to make them disappear. They probably should have been removed somehow each time before installing the next subscription/program.
Do I have to contact tech support to get help in making them disappear?
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