RE: Loads of false "Generic!Artemis" errors

[exbrit]

Then McAfee must have extended its "Artemis" detections without letting us know. Sorry, I wish I knew what else to suggest.

[tailz2002]

Such is life, it doesn't cause me a major problem, more of an inconvenience, maybe this lack of care by McAfee highlights that, maybe after more years than I can remember, it's time to change to another AV supplier. I will have a look round to see what issues other AV apps have and decide further after that.

Cheers

[exbrit]

Well there could be clearer instructions on what to do with these detections I agree, but as I have been a victim of Artemis on more than one occasion, I can vouch that they do take care of it quickly.
The fact that it is finding more stuff right now is probably because the new engine is learning.
I would hardly say that is a lack of care.

[tailz2002]

The lack of care comes from the lack of support response, if I pay for a product that does not work the way it is supposed to, I don't necessarily expect an instant fix but a courteous email to say, "We acknowledge you are having problems and this is what we are doing to fix it....." would be a good way to let me know that something is being done. When I instigate a procedure of informing McAfee of the issue I hear nothing, McAfee are not alone in this common problem. The real problem is the total lack of communications which leads to frustration and outrage at an apparent lack of after sales care. Obviously McAfee will overcome this issue and I have not in any of my previous posting expressed any form of outrage other than a request to a resolution. I have been with McAfee for years and know from past experience that there will be a fix/resolution they just need to be more upfront and explain why the issues are arising and what if anyting, we as end users can do to speed up the process.

[exbrit]

I agree McAfee (like many large corporations these days) falls down badly on support.
Well, at least there is this forum, for whatever good it does.

Anyway, the best of luck. Can I close this thread now do you think?

[tailz2002]

Yes mate, I think it has run it's course, feel free to close it.

Regards

Tony