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rungao
Contributor II
Message 1 of 6

JTI/Suspect.196612Id9c7e57da869

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Hi,
My computer started this morning, after updating the virus database, I suddenly deleted a software dll. This software is a browser I have been using, no virus problems, so I can only manually restore it, please Help me to see how to solve this kind of problem? Or how to fix the browser problem? Thank you very much for your help!

The DLL test results:
Https://www.virustotal.com/gui/file/7712e8b9f9294d0772bb04f8af2d0ed80f1a922524ff6dbaf35db1af2f2bd3a2...

1 Solution

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rungao
Contributor II
Message 6 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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5 Replies
rungao
Contributor II
Message 2 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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McAfee version 16.0
McAfee SecurityCenter version 17.10 Affid 1316
McAfee VirusScan version 22.5, Build 22.5.147,Engine verison:3804.0
McAfee Anti-Spam version 19.0
Former Member
Not applicable
Message 3 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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Hi @rungao 

Please check if the browser is up-date in case if still issue persist, also try to reinstall McAfee.

rungao
Contributor II
Message 4 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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Hello, my browser version is the latest, I am after the upgrade of McAfee, so I suspect that the virus database false positives, but also need to continue to look at it.

Former Member
Not applicable
Message 5 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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Hi @rungao 

Please follow the document ID: TS102053 in  service.mcafee.com  to submit virus samples and false positives to McAfee.

rungao
Contributor II
Message 6 of 6

Re: JTI/Suspect.196612Id9c7e57da869

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Thanks

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