Hi!
The information about this false positive was submitted by the form on the MAcfee website a few days ago, but I have not yet received a response.
I use a software that is on this site (https://www.bulltf.com.br/bullpro) and we can download the installer through this link (https://xpiprodstlrsbull001.blob.core.windows.net/shareddocs/versions/updatebullpro/BullPro.exe).
The software owen company has already said that the file is not infected and other antiviruses do not detect a problem.
How can I tell McAfee to check if it's a false positive issue?
I appreciate any support.
Solved! Go to Solution.
Hi @CesarTofanini
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
Hi @CesarTofanini,
Greetings from McAfee.
We have raised a ticket to the concern team.
The website will be reviewed and classified accordingly, please check after 3 - 5 business days.
Please follow the below McAfee Article for any similar situations,
McAfee WebAdvisor website rating dispute resolution process
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Regards,
Krishnamanikandan KS
Was this a file you submitted or a website rating complaint.If a file if you zipped a file and sent it to McAfee you would have got an immediate reply with a submission number. If not you did something wrong.
Usually takes a few days to analyse. If it was the website excuse my mistake.
I have the same problem, I sent the form and I even received the email "Software submissions for trust and false prevention", but the problem persists.
Please post the submission number that email gave.
@krishna55 can you check this poster's submission when he posts the number
The email has no number 🤔
Then something went wrong ie not zipped correctly with correct password or file too large.
Best to contact chat or support.
Ok saw your email was a request for whitelisting. They said yes done should be fixed on a couple of days.
@krishna55 is that correct
Hi @CesarTofanini
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: