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Re: Itunes - Why does McAfee delete my itunesprefs.xml?

Yes, I've noticed that the settings do stick on the odd occasion.  More likely a 'micro-sleep' by McAfee RTS than anything else.

ambiod57
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Message 52 of 90

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

Hmm, you're doing better than me.  As an experiment, I've tried closing itunes 4 times in a row and and no success at all.  It would appear, that for me, if RTS is running, then Itunes loses its preferences (more or less) every time.   I'll just remember to disable RTS.  It's not that big a deal - it's not as though I'm opening and closing iTunes countless times a day.

Message was edited by: ambiod57 on 11/6/13 8:23:00 PM CST

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

My version of Security Center is still dated mid-October. But it has the same version and build nos. as the one from last week a couple of posters say they now have. Perhaps it's not being rolled out at once.

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

Folks,

Thank you for your patience. It looks like we have made progress and now have a rock solid reproducible case. This was something which has been missing all along. Our next step is to file a bug with our Engineering team. Either I or someone from my team will update the thread as soon as we know the timeline to a fix.

Best Regards,

ambiod57
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Message 55 of 90

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

doug2_t3_

Ta for that.  On the basis of the above information, I'll hang off uninstalling McAfee for a bit longer.

ccattron
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Message 56 of 90

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

I am having the same problem. I hope McAfee resolves this issue soon.

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

UPDATE:

Next week we will be releasing a fix through the Daily Update process. The fix will come in as a content update, so there is no need to install any patches or reinstall. I will confirm here once the content is live and is available for auto-update.

Thank you for your patience.

wpkarp
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Message 58 of 90

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

I am a relatively new user to McAfee because it was pre installed on my Dell Lattitude 5530 which I just converted over to 3 weeks ago.    I have always used ZoneAlarm Pro and think I will go back to it because of this problem.   It is way beyond frustrating.  I use iTunes several times daily to keep my devices all in sync and I have had it with this problem.

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

As mentioned will be patch/fixed very soon.

anm72
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Message 60 of 90

Re: Itunes - Why does McAfee delete my itunesprefs.xml?

why have my posts been removed none of them were offensive just expressing my beliefs that mcafee have got it wrong and are not supporting their customers is this another sign that mcafee are not interested in their customers or their views ?

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