I want to send my files for checking by email to McAfee Labs

[rafshm]

O'k

[exbrit]

OK good luck and sorry I don't speak Russian!!  😉

[rafshm]

1. I have removed an antivirus Mc Afee from my computer

2. I used other utility for removal of viruses - viruses which have been removed were revealed earlier by Mc Afee (you can see them in the list)

C:\WINDOWS\TEMP\_EX-68.EXE  -------------

C:\WINDOWS\TEMP\SETD0FA.TMP  --------------

C:\USERS\ACE\APPDATA\LOCAL\SWV.EXE ------------------

C:\USERS\ACE\APPDATA\LOCAL\UPDATE.EXE ---------------

3. I installed an antivirus Mc Afee Total Protection using my account.

4.  I have checked up work of an antivirus and have found out that Brandmauer (firewall) works incorrectly.

4.1 On a homepage of an antivirus it is visible that the Brandmauer (firewall) is switched on and works (picture 1), but when I pass to options of firewall, it is switched off (picture 2)
4.2 I press on the button to switch on - it is switched on and during the same moment is switched off.

I cannot understand that it for a problem and I can not change option of firewall ...

[exbrit]

I think it best you contact Technical Support Online Chat linked under Useful Links at the top of the page.

[rafshm]

O'k

[exbrit]

Sorry and good luck 😉

[rafshm]

I could not receive the help in a chat because they could not understand language of the menu of an antivirus - Russian.

I could check up only a product with Technical Support for Home and Home Officeand receive result.

[exbrit]

When you uninstalled McAfee did you then run the MCPR cleanup tool that I suggested earlier?

If not that could be the reason why things are not working.

If you didn't go through the uninstall, MCPR, reboot, reinstall from the account all over again.

[rafshm]

1. As I have understood. I should remove a product McAfee  from the Program and components.

2. To reboot a computer

3. To use the utility MCPR

4 .To instal a product

[exbrit]

Yes.