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I need help!!

I have a HP All-in-one computer with Windows 7 Home and I have a malware that affects two browsers; Internet Explorer and Firefox. Curiously it did not for the moment affect Chrome. The question is that the browser is opened automatically and a lot of web pages in french are opened in different windows. I have tried with different antimalwares and antivirus and I could'nt  remove the malware. Finally I bought The McAfee antivirus Plus but it did not solve the problem.

What can I do?

Anyone had the same problem or any idea to solve it?

4 Replies

Re: I need help!!

Try running Mcafee and Malwarebytes in safe mode with networking.

Also run stinger and getsusp and see what they find. With getsusp add your email addy to the preferences.

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

JaiPrakash
Level 12
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Message 3 of 5

Re: I need help!!

Hi amartinezil,

Please follow the above instructions to run scans to fix the issue . If the malware is still adamant to get removed off your PC, please contact our virus removal support .Please visit this link for more information : http://home.mcafee.com/root/stdlandingpage.aspx?LPName=vrs_v2&affid=0&culture=en-us&mm_campaign=9056...

Regards,

mahnaz
Level 7
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Message 4 of 5

Re: I need help!!

well Jay does this price $89.95 is for one computer only? What if i need to clean 3 home computers? i mean any discounts/offers etc

_______________
“If you don’t make mistakes, you’re not working on hard enough problems.”http://imagicon.info/cat/12-10/smiley.gif

Re: I need help!!

Try the links I gave above first. Try them if they will run in safe mode as well.

re your question good question unfortunately I cannot answer that have you contacted support they may and I emphasise the may give you a free scan for three PCs. At least I hope they do. Ask support they only can say no.

support

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

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