Are you referring to the option to send a file to McAfee from within the software itself?
I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.
Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0
Cumbrowski wrote:
Are you referring to the option to send a file to McAfee from within the software itself?
I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.
Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0
No, I'm referring to the email submission method mentioned in that link. That option to send from within SecurityCenter itself doesn't work for many, myself included, apparently due to ISP restrictions on that manner of communication put in place by many internet providers. Not sure what process it involves but it isn't a standard form of communication apparently....they are working on it too.
Message was edited by: Ex_Brit on 11/19/09 6:09 AM
I just send a direct email as you suggested. I referred to my message where I provided direct links to the pages where the software can be downloaded from the provider who's program is detected as infected by all McAfee users.
I also asked them to forward the information and the posts to their product development team as product feedback and suggestions.
Lets see how that goes. Thanks for your suggestions though. I did not want to appear rude and forgot to say thanks so far.
It's just very frustrating. Even more so for reasons that you don't know about and I don't like to discuss publicly yet.
Message was edited by: Carsten Cumbrowski on 11/19/09 6:21 AMYes it can be frustrating and we are told that those procedures are being looked at too. Meanwhile, good luck.
Well, I had it with this BS and Uninstalled McAfee. I also blogged about this. The German computer magazine "CT" had also a nice editorial in their last edition from 2009 about the state of AntiVirus software. It said it all.
Here is the link to my blog post btw.: http://www.roysac.com/blog/2010/01/mcafee-security-center-and-issues-with.html
That is an old link try this
How to submit virus samples and false positives to McAfee
Works well and takes a few days. If no sutisfaction ask and I will forward the files onto a contact. That said good idea to add a www.virustotal.com scan result here that I can forward on if the link path above not of help
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