Been using Mcafees for many years with no problems at all but last saturday it went all wonky: buttons not working, scans not working, firewalls and active scanner shutting down, errors, and it just mysteriously disappearing all together.
I have reinstalled this product myself 4x and even had a rep do remote assistance reinistall. Then I took it to a shop and had a tech check machine (nothing wrong they say, no viruses/trojans etc) and reinstall it. Seems to be working this time around for most part, however, I need to know if my product is up to date. I go to manual updates in the UI and it says I am up to date but it has not actually downloaded anything in 2 days: usually I get a download update every day at the very least in the past.
I go to "About" button and it does not actually list DAT anywhere on it, this is what I see:
Last update: 22/08/2012
Mcafee Anti-Virus and Anti-Spyware
Last update: 22/08/2012
Engine version: 1259.0
Engine creation date: 18/08/2012
I could list more but that has to do with firewall and such.
Read many threads stating there should be a DAT listing but I don't see it. I even checked in various Mcafee folders and there is no DAT listing anywhere.
Basically I don't think that Total Protection is even updating. Nothing has downloaded as an update since reinstalled in the shop which makes me extremely worried. Getting pretty tired of reinstalling this software!
edit. Using Mcafees Total Protection 2012
Message was edited by: fixit565 on 24/08/12 9:40:27 CDT AMMessage was edited by: fixit565 on 24/08/12 9:53:19 CDT AM
did you see something like Virus Scan in "about" .. I'm using McAfee antiVirus plus 2012 and mine keeps the dat number in McAfee Virus scan
Message was edited by: hopeless1 on 8/24/12 1:24:59 PM GMT-05:00Message was edited by: hopeless1 on 8/24/12 1:26:59 PM GMT-05:00
You can test your anti-virus this way: Go to http://eicar.org/86-0-Intended-use.html scroll down near the end and find the 68 byte string shown in the box. Use your mouse to select then copy that string. Open Notepad and paste the string into Notepad. Save the file to your hard drive as eicar.txt, and McAfee should flag it as a virus.Message was edited by: Bobcat on 8/24/12 3:31:59 PM EDT
You have the new 2012 version which I thought only available from the Au server. It does not show DAT version as it uses a new detection method. What changes is the engine version . This we asked about as users have been told check your DATs.
If it detects eicar it is fine.
Mcafee agent that did re-install put this version on my computer and then my tech did as well. So far this engine version has not changed since the 22nd. /shrug.
Anyways using Bobcat's test: it detected and quarantined which means it's working I suppose.
I will keep an eye on it and see what happens over the next week.
Thanks for response.
Message was edited by: fixit565 on 24/08/12 7:19:18 CDT PMMessage was edited by: fixit565 on 24/08/12 7:20:03 CDT PM
To check DAT open REGEDIT from Command Line and naviagate to HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\VirusScan\InstallSettings\Substitute value is set under DATVER latest DAT is 6814, however only I only see this on one machine so currently being rolled out is my guess.
Or depending in product latest DAT can be found under C:\Program Files\McAfee\VirusScan\DAT
However it seems you are not affected by recent DAT changes, so no need to worry if test files are being detected access scan is working.
However if you are worried that you are pulling no updates, you can on your own accord delete the DAT Folder found under C:\Program Files\McAfee\VirusScan\DAT and then update, latest DAT will then be installed.on 24/08/12 20:41:27 CDT
c;\Program Files\McAfee\VirusScan\DAT does not exist on my machine. Not sure about that regedit thing, look into that later. Possibly due to this 'new' version I have that does not actually list the DAT on the About screen now which lead to my confusion comparing to other topics similiar to this.
Regardless, shortly after my last comment: Mcafee updated and the engine changed from 1259.0 to 1264.0 which is good to see.
edit. under the impression some sorta bad update happened last saturday which has caused me no end of stress for the past week. I am not a computer expert by any stretch and all this made me a bit worried. All I desire is to be secure, if you can understand. Again, thanks for replies.Message was edited by: fixit565 on 24/08/12 8:56:05 CDT PM
When you open the About section you don't seem to see DAT version...I'm sorry i'm not familiar with the specific product version.
However you can do your own investigative work and navigate through the McAfee root within Program Files you will come across a folder containing DAT.
If as you said you done a reinstall which I assume was by downloading from the website, therefore most recent DAT is provided at the time.
Searched extensively, there is no folder or anything pertaining to DAT anywhere I can see. I have this En-Au version that is apparently 'new' and perhaps they renamed it or something? I dunno.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: