×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ziedan
Contributor
Message 1 of 48

Google Drive Issue

Jump to solution

Just recently McAfee is blocking me everytime I try to access any power point or excel files that are on Google Drive desktop app. Attached screenshot

1 Solution

Accepted Solutions
Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 48

Re: Google Drive Issue

Jump to solution

Hi @ziedan,

Sorry for the inconvenience caused. Engineering team is working on the issue and they have a provided an update. Kindly restart your computer once and then open those files. If the issue still persists, reinstall the McAfee application and update us the outcome.

Regards,

Allwyn I

View solution in original post

47 Replies
Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 48

Re: Google Drive Issue

Jump to solution

Hi @ziedan,

Sorry for the inconvenience caused. Engineering team is working on the issue and they have a provided an update. Kindly restart your computer once and then open those files. If the issue still persists, reinstall the McAfee application and update us the outcome.

Regards,

Allwyn I

ziedan
Contributor
Message 3 of 48

Re: Google Drive Issue

Jump to solution
it's working after re-installing
Chef
Contributor II
Message 4 of 48

Re: Google Drive Issue

Jump to solution

Greetings, 

I'm having the same issue, only my problem is not resolving after uninstalling and reinstalling.  McAfee Antivirus is detecting a fileless threat everytime I attempt to open a document from my Google Drive in the file explorer window.  I've tried uninstalling Google Drive and reinstalling, uninstalling McAfee and reinstalling, but the only thing that works predictably is leaving McAfee uninstalled OR disabling Antivirus Real Time Scanning OR downloading something to my desktop to work on it.

I work off the cloud...this is REALLY impeding my ability to function.  Please help!

v/r,

Chef

Allwyn_GI
McAfee Retired
McAfee Retired
Message 5 of 48

Re: Google Drive Issue

Jump to solution

Hi @Chef,

Sorry for the inconvenience. We have also reported this issue too to the Engineering team and they are working on it. We will update you once we receive updates.

 

Regards,

Allwyn I

thatguy750
Contributor
Message 6 of 48

Re: Google Drive Issue

Jump to solution

This solution has not solved the problem. This is a significant problem that is preventing access to data and causing a substantial disruption. It has been a number of days now. When is a proper solution expected?

TadC
Contributor
Message 7 of 48

Re: Google Drive Issue

Jump to solution

I have the same issue and have , like some other users in this thread, found that the solution (reinstall McAfee) does not work. I was told yesterday by the support desk that the engineering team are working on it. Regular updates on this issue would be appreciated in the meantime.

Allwyn_GI
McAfee Retired
McAfee Retired
Message 8 of 48

Re: Google Drive Issue

Jump to solution

Hi @TadC,

Sure. We will update you once we receive updates. 

Regards,

Allwyn I

JLainez
Contributor
Message 9 of 48

Re: Google Drive Issue

Jump to solution

We´re start experiencing this issue since last week and is propagating on all the computers.

We need an urgent solution to this critical Issue.

Jorge Lainez

Revgsmitty
Contributor II
Message 10 of 48

Re: Google Drive Issue

Jump to solution

I would add this also is affecting PDF files.
A temporary solution - BUT NOT a good one - is to disable real-time scanning.

Galen

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community